Job Description & How to Apply Below
Technical Delivery Manager is responsible for serving as the strategic interface with assigned business units for the purpose of business/IT strategy planning, development, solution discovery, service management, risk management and relationship management.
Principal Duties/ Responsibilities:
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
Provides leadership, organizational structure and resource management for multiple Engineering teams.
Provide technical leadership and innovation across all aspects of technology development.
Provide support and mentoring to technical team leads, including talent and succession planning.
Lead and manage technical delivery resources.
Establishes and organizes application development plans aligned with the goals / strategies of the business staffed with appropriately skilled technical resources.
Plans work for subordinates, monitors performance, and conducts performance appraisals. Interviews and makes recommendations for additional staff. Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Ensure project deliverables are accomplished on time and within budget.
Communicates technical and operational issues to engineering and audit leadership in a timely manner.
Ensure that technology solutions are fit-for-purpose and aligned with architectural principles, standards and roadmaps.
Ensure that all technology standards are adhered to while developing systems.
Support business required technology freeze periods.
Work collaboratively with business partners to define and ensure the completeness and accuracy of system / technical requirements.
Communication between business, client, staff and engineering teams.
Manages staff, teams, and matrix resources to meet service delivery SLAs
Planning and management of projects supporting Enterprise areas.
Solution enhancements improving performance / availability
Facilitating discussions and consensus among various stakeholders
Maintenance and management of business relationships with clients and business partner organizations.
Corporate application availability and delivery meets or exceeds negotiated SLA’s and business/client objectives.
Contributes to the productivity of the organization through on-time completion of projects associated with meeting departmental objectives.
Positive trend for customer satisfaction results.
Extensive background in development and delivering complex projects throughout the lifecycle.
Delivery Management objectives in Onshore & Offshore Model for multiple clients across the globe
Gather and report detailed performance data against key indicators, to generate actionable
improvements to the quality of service offered
Key Constituents:
Product Owner
Agile Manager
Business Analyst
Delivery Team
Technical working group
Attributes and Behavior:
Develops and maintains positive working relationships with others
Shares ideas and information
Assists colleagues unprompted
Takes pride in the achievement of team objectives
Has credibility with peers and senior managers
Self-motivated – driven to achieve results
Works with a sense of urgency
High customer service ethic – is passionate about meeting customer expectations and improving service levels
Keeps pace with change – acquires knowledge/skills as the business evolves
Handles confidential information with sensitivity
Exhibits behaviors consistent with Cotiviti Values
Customer-driven
Collaborative
Open
Accountable
Relevant experience and educational requirement:
Masters or bachelor’s in engineering in IT/ Electronics / Communication / Computer Science / Information Systems.
14+ years of experience in IT development with a minimum of 5+ years of experience in application…
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