Area Service Incharge

Jio is actively looking to hire candidates for the position  Area Service Incharge  for Hyderabad, Telangana.

Key requirements are
1. Graduation and Diploma in Engineering stream.
2.

Experience of 6-10 years in After sales service.

Job Description
Manage end-to-end  Jio Fiber, Air Fiber, and DTH service operations  across the assigned area.
Lead and manage  large field teams , including service engineers and technicians, ensuring effective manpower deployment.
Ensure timely completion of  installations, service requests, repairs, and customer complaints  as per defined TAT and SLA.
Drive achievement of  productivity, quality, service, and operational targets  for the assigned area.
Monitor field team performance, identify gaps, and take corrective actions to improve  efficiency and service delivery .
Ensure high levels of  customer satisfaction  by minimizing complaints, repeat visits, and escalations.
Coordinate with  Sales, Store Teams, Care Centers, and other stakeholders  to ensure smooth and seamless service operations.
Conduct regular team reviews, provide  coaching and training , and drive continuous improvement in overall service performance.

Skill sets:
DTH, Jio Fiber & Air Fiber Service Operations
Large Team & Field Force Management
TAT, SLA & Target Achievement
Customer Service & Complaint Resolution
Manpower Planning & Resource Allocation
Performance Monitoring & Productivity Improvement
Stakeholder Management & Cross-functional Coordination
Leadership, Coaching & Team Development
Problem Solving & Escalation Management
Process Compliance & Continuous Improvement