Job Description & How to Apply Below
- Operations
Years: 10-18 years
Location:
Hyderabad
Qualification:
CA/ CPA Mandatory
Role Overview
The Vice President – Operations will be responsible for the overall operational performance of
our client's Accounting, Tax, Payroll, Compliance and CFO Services functions.
This is a strategic leadership role responsible for building scalable operating systems,
strengthening service delivery, improving productivity and quality, developing operational
talent, and driving technology-enabled transformation across the organization.
The ideal candidate will combine strong operational leadership with a deep understanding of finance and accounting services, preferably within a U.S. accounting, tax, payroll, compliance, outsourcing, BPO, CAS or professional services environment.
The VP – Operations will work closely with the Founder/CEO, functional leaders, Product and
Technology teams, and Client Success/Sales teams to translate business objectives into effective
operational execution.
Key Responsibilities
Operations Strategy: Develop and execute scalable operations strategies across
Accounting, Tax, Payroll, Compliance and CFO Services.
Service Delivery: Oversee end-to-end service delivery, ensuring high standards of
quality, accuracy, timeliness and client satisfaction.
Process & Automation: Standardize processes, improve operational efficiency and
drive automation in partnership with Product and Technology teams.
People Leadership: Build, lead and develop high-performing operations teams,
managers and functional leaders.
Performance Management: Establish operational KPIs and dashboards to monitor
productivity, quality, SLAs, capacity and profitability.
Capacity & Scalability: Lead workforce planning and operational readiness to
support business growth and seasonal demand.
& Risk:
Strengthen quality-control frameworks, operational controls and
compliance processes.
Cross-Functional Leadership: Collaborate with the CEO, Sales, Client Success,
Finance, HR, Product and Technology teams to achieve business objectives.
Continuous Improvement: Identify operational gaps and implement initiatives that
improve efficiency, client experience and overall business performance.
Required Qualifications & Experience
Master's degree in Accounting, Finance, Business Administration or a related field.
CA, CPA, CMA, or equivalent professional qualification preferred.
10+ years of progressive experience, with significant experience in operations
leadership.
Proven experience leading large, multi-functional teams in accounting, tax, payroll,
compliance, finance outsourcing, BPO, CAS or professional services(Big 4 candidates
preferred)
Strong understanding of U.S. accounting, taxation, payroll and compliance
operations.
Experience managing U.S.
-based clients or U.S.
-focused service delivery teams.
Demonstrated experience in scaling operations within a high-growth organization.
Strong understanding of operational metrics, workforce planning, quality management
and process improvement.
Experience working with technology/product teams to automate operational
workflows.
Strong commercial understanding, including cost management, productivity and
service-line profitability.
Preferred Experience
Experience in a U.S. accounting firm, CAS practice, tax outsourcing organization,
finance BPO or technology-enabled accounting services company.
Experience managing multiple service lines simultaneously.
Experience implementing ERP, accounting, workflow or compliance technology.
Experience building operations from an early-stage or rapidly scaling environment.
Familiarity with platforms such as Quick Books, Gusto, ADP, Avalara or similar
accounting, payroll and compliance technologies is an advantage.
Key Competencies
Strategic and operational leadership
Business acumen
U.S. accounting and tax services knowledge
Process design and optimization
Technology and automation mindset
Data-driven decision making
Financial and commercial acumen
Quality and risk management
People leadership and talent development
Stakeholder and client management
Change management
Problem-solving and execution
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