Office Administrator CM CBRS Med Management Behavioral Health

Office Administrator & Case Manager

One Love Agency is hiring a full-time Office Administrator & Case Manager for our Idaho Falls office, starting immediately. This is one job with two halves. Half of it is running the front of the house — our medication management clinic and the administrative side of our behavioral health team. The other half is a partial case management caseload of your own, because we would rather hire someone who can do both than two people who can each do one.

If you are the person other people call when they need to figure something out, keep reading.

For more than fifteen years we have walked with families through the hardest seasons of their lives. Six offices now, across Idaho and Utah. Adults in crisis. Kids and families who need someone in their corner. People finding their way back from addiction. We serve the folks other systems have the hardest time holding onto. We run on a Hawaiian word:

hānai — to take in, to raise as your own. That is how we treat our clients and it is how we treat each other. When someone joins One Love, they join a family. We also work like a village. The therapist, the case manager, the CBRS specialist, the peer support specialist, the front desk, the biller — every one of us is standing in a circle around a client.

Nobody is the star and nobody is support staff. In this job you will feel that more than anyone: if the front of the house runs clean, everybody behind you gets to do their best work. If it doesn't, nobody does. And we hold to three things we call the Big C's:

Clients. They are the reason for every decision we make. Not the schedule, not the paperwork, not convenience. Them.

Compliance. A note written well is proof a person was actually served. It is how we protect a client's access to care, protect the staff who provide it, and protect the agency that employs them. We stay at 100%.

Community Partners. Schools, courts, the hospital, Health and Welfare, recovery programs, housing and benefits offices. They send us people they are responsible for, and that trust is on loan.

The work — three parts:

Our medication management clinic You will run the day for our prescriber and the clients they see. Greeting and rooming clients and getting them settled and ready for their visit. Verifying demographics, coverage, consents, and releases before the appointment, not after. Preparing the chart so the prescriber walks in ready. Scheduling and confirming follow-ups. Routing refill requests and pharmacy communication to the right person, quickly.

Chasing down the no-shows with a real phone call, because a missed med appointment is how somebody ends up back in crisis.

Administrative support for our behavioral health team Intake and scheduling for our therapists, case managers, CBRS specialists, and peer support staff. Coverage verification and authorization tracking. Records and releases. Keeping calendars honest and the office running so clinical staff spend their day with clients instead of with paperwork.

Your own partial caseload Depending on your degree, you will also carry a small case management and/or CBRS caseload of your own — real clients, real plans, documented and billed like any other provider's. This is not administrative time relabeled; it is a genuine part of your week with your own people on it, and we will build your schedule so both halves of this job get the hours they need.

The part that makes this job different Beyond running the office, you will help fill it. Reconnecting with clients we served before and have not seen in a while. Being a good and responsive front door for the people calling us for the first time. Keeping current clients engaged so they stay in care instead of falling off after three appointments.

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