Associate Director, Laboratory Operations- TiH

Associate Director, Laboratory Operations
- TiH

Austin, TX

The Associate Director, Laboratory Operations is a key leader in Natera’s lab operations who oversees and directs the development, planning, implementation and maintenance of manufacturing methods, processes and operations for new or existing products and technologies. The AD works closely with groups to ensure strict compliance with good manufacturing practices and CLIA/CAP guidelines at all times. Ensures the effective use of materials, equipment and employees in producing quality products.

Monitor and control staffing / labor, capital expenditures, and manufacturing performance. Develops budget and monitors expenditures. Formulates and recommends manufacturing policies, procedures and programs. Selects, develops and evaluates line‑management to ensure the efficient operation of the function.

• Provide operational and strategic leadership to laboratory products assigned.
• Participate in budget preparation, monitoring of revenue, expenses, test volume, FTE efficiency, report/result turnaround, and overall production performance.
• Ensure compliance with all regulatory and legal parameters.
• Serve as a model for standards and behavior performance.
• Participate in drafting of SOW and processing of select research samples through the CLIA lab.
• Lead, direct and manage high‑performance teams with accountability for operations, quality, customer service, and success of assigned departments and product lines.
• Identify and champion development of departmental key performance indicators (KPI) and analyze for opportunities to optimize department performance.
• Direct Production Laboratory personnel in support of activities for manufacturing that will include method validation, method transfer, and in‑process testing.
• Develop or oversee the development of Laboratory production process, procedures, and authorize the implementation.
• Develop subordinate’s development through professional development reviews, coaching, mentoring, and training.
• Collaborate with direct reports to create professional development goals for the team and foster a positive work environment.
• Generate and routinely provide executive level production/departmental summaries.
• Represent the company during audits, visits, and technical and client calls.
• Build effective partnerships with department heads to help drive the business toward achieving company objectives.
• Establish operational objectives and plans.
• Delegate assignments as necessary.
• Work on issues where analysis requires in‑depth knowledge of organizational objectives.
• Establish schedules, work plans, and performance requirements.
• Interact regularly with senior management or executive levels.
• Work with PHI on a regular basis in paper and electronic form.
• Complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training within 30 days of hire.
• Maintain current status on Natera training requirements.
• Performs other duties as assigned.

• BS/BA degree (or equivalent) in STEM‑related field;
  Biological Sciences preferred.
• At least 8 years’ experience and with at least 5 years’ experience overseeing manufacturing or a Contract Research Organization production team at a leadership level.

• Experience managing a CLIA/CAP CRO production team is highly preferred.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and Google products (Gmail/GCal/Drive/GChat).
• Excellent oral and written communication skills, strong organization skills and high attention to detail.
• Aptitude to thrive in a fast paced unstructured, constantly changing environment when faced with multiple challenging projects.
• Strong interpersonal skills with a service‑oriented mindset.
• Proactive, independent self‑started with a can‑do attitude.
• Establish and maintain positive and effective working relationships with clients, coworkers, contractors, and vendors.
• Strong detail orientation: ability to set priorities, multi‑task and meet deadlines.
• Ability to work effectively with technical employees at all levels.
• Ability to handle sensitive, confidential…