Director, Global Commercial Systems Training & Onboarding

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The Director, Global Commercial Systems Training & Onboarding is responsible for improving commercial productivity through effective onboarding, CRM adoption, sales-tool proficiency, and role-based capability development. This role partners with global and regional commercial leaders to diagnose performance and adoption gaps, translate business priorities into practical enablement solutions, and help commercial employees apply systems, tools, processes, and data effectively in their daily work.

The Director owns the global commercial onboarding framework and leads training for CRM, forecasting, pipeline management, analytics, digital selling tools, and other commercial technologies. The role also develops scalable digital content and learning pathways within Seismic Learning.

Global Onboarding Own the global onboarding framework for customer-facing commercial employees and designated commercial-support roles. Develop role-based learning journeys, proficiency milestones, certifications, manager reinforcement tools, and field-readiness expectations. Partner with Human Resources, hiring managers, regional leaders, and subject-matter experts to deliver a consistent global onboarding experience. Improve new-hire readiness and reduce time to productivity through structured learning, practice, assessment, and reinforcement.

CRM and Commercial-Tools Enablement Lead global training for CRM, sales tools, dashboards, analytics platforms, account-planning tools, opportunity-management tools, and digital-selling solutions. Translate system functionality into practical commercial workflows and role-specific use cases. Reinforce expectations for opportunity management, pipeline discipline, forecasting, customer data, activity management, and CRM data quality. Support new system launches, enhancements, process changes, and commercial transformation initiatives. Partner with Sales Operations, Sales Excellence, Business Intelligence, Information Technology, and system owners to improve adoption and user experience.

Performance Diagnosis and Business Partnership Partner with commercial leaders to identify performance gaps related to CRM adoption, forecasting, pipeline quality, process execution, tool utilization, and new-hire readiness. Analyze CRM data, system usage, learning data, field feedback, and commercial performance trends. Differentiate between knowledge, skill, process, system, and behavior gaps