Dispatcher, Customer Service​/HelpDesk

If you’re cheerful, communicative, and motivated to help others, you could be a great fit for this full‑time Dispatcher position with First Call Jewel
! We’re looking for an attentive, organized person to speak with clients over the phone and contribute to smooth office operations. Whether you’re an experienced customer service pro or an ambitious learner interested in an entry‑level role, we want you on our Idaho Falls, team.

• Health
• Dental
• Paid vacations
• Holidays
• A 401(k)
• Clean, friendly, and safe work environment

If you go above and beyond, you could also be eligible for bonuses! Join our friendly office today and help optimize our dispatch processes.

• Happy and helpful attitude
• Ability to learn and use software
• Organization
• Strong communication skills and phone etiquette
• Time management skills

Our ideal Dispatcher has a team spirit and meshes well with a collaborative environment.

Normal working hours are from 8:00 am – 6:00 pm, Monday – Friday, with every other Friday off.

In this entry‑level dispatch position, you skillfully coordinate our technicians’ daily movements to deliver prompt, efficient service to clients. With a great attitude, you answer phone calls, respond to customer questions, schedule appointments, and maintain an organized job calendar. You keep in regular contact with our technicians, dispatching them to the right locations and checking their progress to ensure they’re working promptly.

You’re a vital part of our success and customer satisfaction, and you take pride in supporting efficient dispatch operations.

At First Call Jewel, we are super dedicated to making sure that our service is fast, our technicians are friendly, and our products are top‑tier in the industry. We have been raising the bar for electrical, plumbing, and HVAC work for over fifty years throughout Southeast Idaho and we love what we do! We are licensed, bonded, and stand by our work.

None of that would be possible without our exceptional employees
! That is why we go above and beyond to promote their well‑being and retain the very best team in the business. In addition to competitive wages and incentives
, we offer good benefits and an enjoyable work environment
.

Are you the friendly, outgoing person we need in our office? Great! Reach out today using our short initial application. We’re excited to hear from our new entry‑level Dispatcher!