Service Advisor

At Teton Auto Group, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork and creativity. Above all, we uphold a high standard of honesty and integrity in business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

• Medical, Dental & Vision Insurance
• 401(k) Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long‑term job security
• Health and wellness programs
• Discounts on products and services

The Service Advisor is the dealership's first‑line customer relations and service sales representative. The main job functions include satisfying customer and vehicle related concerns, meeting predetermined sales objectives, and thoroughly and accurately performing designated administrative activities. The Service Advisor assists the service manager by working with the team leader to co‑manage a group of technicians.

• Greet customers promptly and efficiently in person and on the phone while utilizing MAGIC.
• Maintain a high level of cleanliness, grooming, and uniform appearance.
• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Listen to customers’ description of problems or services needed, prepare estimates and invoices, and offer diagnostic services to satisfy concerns.
• Provide accurate estimates for all services or repairs recommended.
• Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not further aggravate the problem.
• Perform a vehicle walk‑around with the customer present.
• Write a brief description of the problem on the repair order to aid the technician.
• Communicate vehicle promise time during check‑in.
• Explain thoroughly all completed work and technician recommendations, covering a 120‑point inspection.
• Collect payment from customer.
• Act as liaison between customer, manufacturer representatives, and technicians.
• Track repair orders, parts requests, unsold repairs.
• Perform timely follow‑up with customers.
• Escalate complaints that cannot be resolved at the ASM level to the service manager or designated management representatives.
• Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.
• Ensure every customer is highly satisfied, maintaining CSI ratings at or above management levels.
• Ensure timely and accurate completion of repair orders and completed work.
• Schedule appointments and answer any questions customers may have regarding repairs or maintenance.
• Maintain manufacturer certification as required.

• Sell appropriate repairs and/or services responsive to the customer’s perceived needs.
• Present a service menu of recommended maintenance services to every service customer.
• Actively sell the maintenance services due on every vehicle according to the “Active Customer Reception” process.
• Obtain accurate parts and labor prices using the appropriate parts price sources and labor pricing guides.
• Provide every customer with an accurate estimate at the time of quick write‑sheet creation; include an estimate copy with a business card attached.
• Obtain the customer’s written approval on all quick write sheets at the time of write‑up or on the repair order when closing for additional add‑on sales.
• Document telephone approval for all add‑on sales when customers are not at the dealership.
• Meet or exceed sales objectives set by management: 125% group productivity, 16‑18 repair orders per day, 2.3‑2.8 hours per repair order (customer pay), 3‑3.5 items per repair order, 10% max one‑item repair orders, 70% maintenance, 30% repair, 5 menu sales per day, effective labor rate within 10% of posted rate.

• Determine responsibility for payment of requested repairs and/or services, verify component eligibility, provide proper documentation, and obtain authorization.
• Write legible, complete, accurate, and properly documented repair orders, obtaining the customer’s signature for authorization.
• Separate and distribute repair order copies according to…