Member Advisor - Westside Branch

Position Summary

The Member Advisor is a multi‑functional role that combines teller, personal banking, and lending responsibilities to deliver comprehensive financial services to our members. This position requires a proactive and friendly individual who can handle a variety of tasks, from processing transactions to offering financial advice and lending solutions. The Member Advisor plays a key role in enhancing member relationships and contributing to the overall success of the credit union.

2160 West Broadway, Idaho Falls,

Monday – Friday 9:00 a.m. – 5:30 p.m.

Saturday 9:00 a.m. – 1:00 p.m.

To help support a work‑life balance, team members who work a Saturday shift may be scheduled for a full or half weekday off, based on business needs.

Ability and willingness to travel up to 35 miles to provide coverage and collaborate with regional branches.

• Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.
• Excellent health insurance options for employees and family with shared premiums.
• 401(k) with 75% company match and 2% profit‑sharing contribution.
• Tuition reimbursement and scholarships.
• Employee assistance program (free counseling and legal services).

• Proactively interact with members to build relationships of trust.
• Provide excellent member service by greeting members warmly, identifying their needs, and offering appropriate solutions.
• Assist members with account inquiries, transaction processing, and problem resolution in a timely and professional manner.
• Educate members about credit union products and services, helping them make informed financial decisions.

• Accurately process member transactions, including deposits, withdrawals, transfers, and payments.
• Properly handle cash and negotiable instruments and maintain accurate records of transactions.
• Adhere to security and compliance protocols to ensure the safety and confidentiality of member information.

• Identify opportunities to cross‑sell and upsell credit union products and services, such as loans, credit cards, and savings accounts.
• Refer members to specialized financial advisors for more complex financial needs.
• Participate in promotional campaigns and community events to attract new members.

• Open new accounts, including checking, savings, IRA, and term certificate accounts.
• Assist members with account maintenance tasks, such as updating personal information and setting up online banking.

• Guide members through the loan application process, explaining terms, conditions, and requirements for various loan products.
• General understanding and ability to explain and sell loan insurance products.
• Maintain thorough knowledge of lending regulations and compliance requirements.
• Finalize system‑approved loans within Level 1 defined lending authority. Seek approval for loans outside of underwriting authority and collaborate to assist the member in finalization.

• Handle member complaints and issues with patience and professionalism, working to resolve them effectively.
• Collaborate with cross‑functional teams to resolve member questions and discrepancies and to provide effective problem resolution.
• Escalate complex issues to the appropriate department or supervisor as needed.

• Ensure all transactions, member interactions, and lending activities comply with Westmark policies, procedures, and regulatory requirements.
• Stay informed about changes in banking regulations and industry standards.

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in banking, customer service, or sales.
• General knowledge of financial products, services, and lending regulations.
• Excellent interpersonal and communication skills.
• Ability to multitask and work efficiently in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Proficiency in computer applications, including MS Office.
• Commitment to providing outstanding member service and maintaining member confidentiality.

• Member focus
• Self‑starter
• Sales…