Business Office - Admissions Financial Advocate

Job Summary

Assist patients with billing questions, payments, and account arrangements. Acts as a resource for all departments and business office as the on campus financial advocate for billing and financial questions.

Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

• Maintains resources, communication, and a positive working relationship with the Business Office team.
• Successfully navigate the billing systems, investigate problems and find resolution, apply payments and discounts appropriately.
• Will take care of patients financial inquiries, such as payment arrangements, setting up auto pay, questions on bills, etc. for both MVH and IFCH.
• Provides and assists patients with financial applications, applying for hospital assistance, and providing Medicaid applications.
• Responsible for working and maintaining assigned work lists.
• Assists with speaking to patients, and receiving signatures on billing forms such as ABN, HINN, Good Faith Estimates, IMM’s etc.
• Must develop rapport and trust with the patients and families.
• Acts like an owner, pulls own weight, works to achieve individual, department and hospital goals. Fully accountable, owns problems until solved, appropriately holds others accountable.
• Attends all other meetings as required.
• Maintains patient confidentiality at all times.

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

Education/Certification: AA or equivalent from two year college or technical school would be helpful.

Experience: Two years of medical staff office work can be substituted for education requirement, willing to train the right individual with a go get-em attitude, excellent customer service, and interpersonal skills.

Equipment/Technology: Strong computer skills is needed.

Language/Communication: Strong communication skills is a must.

Mathematical

Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concept: of basic algebra and geometry.

Mental Capabilities: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Interpersonal: Ability to work well with others, truly understand and communicate with the general public and help them with their questions, whatever is needed