Success Consultant

Job Description

As an Employee Success Consultant at Idaho National Laboratory, you will help build the next generation of innovators who advance U.S. leadership in nuclear energy and transformative technologies. This person will serve as a trusted partner to create holistic employee experiences by addressing workplace concerns, ensuring fair treatment, and enabling professional growth. Key responsibilities include serving as a centralized contact for employee support, conducting confidential inquiries, facilitating resolutions, and partnering with management to optimize performance and engagement.

This role requires strong familiarity with employment laws, experience in mediation, and the ability to conduct risk assessments. Success in this position is measured by increased employee trust and engagement, timely conflict resolution, and the effective implementation of organizational enhancements.

• Serves as a trusted partner who creates holistic employee experiences by addressing workplace concerns, ensuring fair treatment, and enabling professional growth
• Advances employee success and development by aligning individual achievements with organizational goals
• Augments mission outcomes by ensuring employee growth and engagement directly contribute to laboratory success

• Serves as a centralized point of contact for employees seeking support, guidance, workplace issue resolution, or assistance with navigating complex situations in the workplace (e.g., accommodations, leaves, personnel matters, etc.)
• Conducts confidential inquiry conversations to understand employee needs, whether related to challenges, development opportunities, or career questions
• Triages requests to determine appropriate level of support, from immediate coaching and accessing appropriate contacts to more formal fact‑finding processes
• Maintains accessible communication channels and creates a welcoming environment for employees to seek assistance

• Serves as a vital link between employees and leadership, fostering open communication by addressing concerns, workplace challenges, and systemic issues to enhance employee well‑being and boost productivity
• Conducts confidential fact‑finding and information gathering when employees face conflicts, concerns about fair treatment, or workplace challenges
• Facilitates resolution conversations and mediates disputes to restore positive working relationships
• Analyzes organizational policies and practices to ensure fairness, consistency, and legal compliance across all employee interactions

• Collaborates with managers to optimize employee performance, engagement, and add value to the laboratory mission
• Partners with other Human Resources professionals across all discipline, division and departmental lines to build holistic solutions that meet the needs of both employees and the laboratory
• Partners with other laboratory organizations as needed to ensure holistic solutions are met and supported

• Identifies patterns in employee challenges to recommend both preventative policies and proactive development solutions
• Develops successful strategies (e.g., training needs based on trending data analysis and conflict resolution discussions)
• Balances individual employee needs with organizational objectives, finding solutions that serve both
• Builds trust through confidential consultation and support while maintaining transparency about organizational realities
• Operates with appropriate independence to maintain objectivity while collaborating closely with leadership and management
• Partners with other Human Resources professionals across all disciplines, division and departmental lines to build holistic solutions that meet the needs of both employees and the laboratory

• Thorough familiarity with state and federal employment laws and ability to interpret them
• Experience with union contract interpretation and grievance procedures
• Robust experience in complex mediations
• Solid knowledge of EEOC regulations and complaint processes
• Considerable understanding of FMLA and ADA laws and requirements
• Working familiarity and some experience…