Digital Communications Specialist

Melaleuca is a feel-good lifestyle brand that is committed to changing lives through innovative consumer products that help people live more vibrant, healthier and happier lives. We are a member’s only shopping club that allows our global members the opportunity to shop factory direct via ecommerce and catalog shopping. This innovate approach has helped us celebrate 35 record setting years! Our annual revenues have consistently exceeded $2 billion as we support over 2MM members globally.

We are positioned to grow even more rapidly in upcoming years and to help keep up with that growth we are looking to hire a Digital Communications Specialist II to Join our team!

As a Digital Communications Specialist II, you will be responsible for sending and managing Digital Communication globally. Maintains ownership of assigned Digital Communications, including Emails, Web Alerts, SMS etc. and is responsible for content implementation, execution, quality checks and reporting on the executions to ensure timely and accurate execution. Understands and drives communications and its impact via tracking, reporting and analysis of emails for the team.

Works closely with web design, IT, marketing, Sales and Development as an owner of their area of Communications. Understands technology and can direct technical resources into making improvements.

Leads and manages Interaction Studio (IS) including technology driven recommendations and Salesforce Automated Journeys. Ensures timely and accurate delivery of business-critical executions including IS trigger journeys as well as automation enhancements. Generates and delivers reports to show business improvements driven on a weekly/monthly basis in a presentable and easily read format.

Works closely with Director and team to proactively drive strategic improvements for the Digital Communications function, initiates recommendations, supports automation and leads process improvement through initiative and action.

You’re someone who wants to work both strategically and tactically in creating world-class communications. You want to influence the development of others. You’re looking for a company where you have the opportunity to pursue your interests across functions. Where a job title is not considered the final definition of who you are, but the starting point. To be considered for this role you will have a proven track record of effectively managing email and SMS content optimization.

You are a digital marketing savant! You are driven for success and want to help others be successful!

• Knowledge of Salesforce including Emails, Web alerts, SMS, Interaction Studio and content is preferred.
• Set up and manage digital communications in Email Studio, Mobile Studio, Automation Studio, & Journey Builder including independent measurement, reporting and executive level insights
• Self-sufficient in all aspects of Digital Communications processes including generating reports/ pulling data from Salesforce.
• Accurately implement translations and localizations for all supported languages platforms.
• Works with Marketing, Business Development, Sales, and Analytics departments to gather appropriate information for the creation, implementation, and measurement of digital communications.
• Create emails to display results-oriented messaging leveraging Salesforce technology and HTML that is tagged for measurement using GA360 or other analytics tool.
• Ability to independently work across the organization and with software partners to implement solutions, troubleshoot problems and resolve issues.
• Responds promptly and accurately to intra-department and cross-department requests.
• Delivers data and metrics in an executive presentable format that can be easily distributed for consumption at all levels within the organization.

• You are a problem solver!
• You are driven for success and want to help others achieve their goals!
• You have an appetite for learning! You’re keen on turning training and feedback into action and continuous self-improvement- you don’t take rejection personally.
• You are committed to a high standard of integrity and being a team player is…