Senior IT Program Manager Idaho Falls

Allegheny Science & Technology (AST) seeks an experienced Senior IT Program Manager to lead and supervise a team in providing oversight of the planning, coordination, and execution of IT support projects and IT operational tasks. This role is responsible for managing project delivery across operations, networks, cybersecurity, desktop/computer support, and help desk functions, ensuring all projects are completed on time, within budget, and to a high standard of customer satisfaction.

The Senior IT Program Manager is responsible for leading the planning, coordination, execution, and oversight of IT support projects and ongoing operational functions. This role oversees project delivery, operational performance, network and cybersecurity alignment, desktop and end-user support, and help desk operations. The position ensures that all IT initiatives are delivered on schedule, within scope and budget, and aligned with enterprise mission requirements, federal requirements and customer satisfaction including after-hours operational needs.

• Lead, supervise, and mentor IT support staff across operations, networks, cybersecurity, computer support, and help desk functions.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Develop, implement, and maintain IT support policies, procedures, and best practices.
• Manage staffing, work schedules, timecard reporting, and after‑hours support coverage.
• Address personnel matters, performance concerns, and training needs.
• Provide regular status updates to client and company leadership.
• Represent the contractor support team in management meetings with internal and external stakeholders.
• Oversee project delivery life cycles, including initiation, planning, execution, monitoring, and closeout.
• Ensure service quality, continuous improvement, and compliance with enterprise IT standards and policies.
• Develop and deliver program updates, performance metrics, and risk assessments to senior leadership.
• Coordinate with stakeholders, contractors, and technical leads to ensure alignment with mission needs, regulatory requirements, and strategic objectives.

• Lead day‑to‑day IT operations, including hardware, software, end‑user support, and overall service delivery.
• Establish project requirements, deadlines, priorities, and resource assignments.
• Oversee project schedules, budgets, deliverables, and implementation of technology solutions.
• Ensure timely completion of projects, tasks, and operational support activities while maintaining high service levels.
• Evaluate project structures and workflows for efficiency and implement improvements as needed.
• Support asset management and lifecycle planning for IT equipment.
• Maintain strong service‑level performance, ensuring timely resolution of operational issues.
• Oversee compliance with IT governance processes, change‑management procedures, and configuration standards.
• Manage data calls, resource allocation, contractor oversight, and performance monitoring.

• Oversee monitoring and maintenance of network infrastructure to ensure strong performance, availability, and security.
• Coordinate with network engineers on upgrades, troubleshooting, and capacity planning efforts.
• Ensure proper implementation and enforcement of network security protocols and compliance requirements.
• Oversee cybersecurity functions, including firewalls, log collection, wireless networks, remote access, and vulnerability remediation.
• Manage system hardening activities and responses to emerging vulnerabilities.
• Coordinate with cybersecurity teams to ensure systems, operations, and IT services meet security requirements and support continuous risk management.
• Support cybersecurity initiatives such as compliance activities, risk reviews, audit readiness, and program enhancements.
• Ensure alignment between security policies, operational practices, and mission objectives.

• Ensure IT computer support and helpdesk teams deliver responsive, high‑quality service.
• Oversee support functions including inventory management, mobile devices, desktops/laptops, printers,…