It - Help Desk Analyst Ii Job Idaho Falls area,Idaho USA,IT/Tech

Position: IT - HELP DESK ANALYST II

Job Details

Job Location:

Hospital Main Campus – Idaho Falls,
Position Type:
Full Time
Education Level: Associates Degree
Job Category:
Health Care

Mountain View Hospital is looking for a Help Desk Analyst II to join our team!

Job Summary

Provide support to end users in the application of technology within the enterprise. Includes working the help desk, responding to work orders, and maintaining hardware.

Benefits

Medical, Dental and Vision Insurance
Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
Retirement Plans (401K with up to 6% match)
Earned Quarterly Bonus Program
Education Reimbursement Program
Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

Duties and Responsibilities

Receive and process employee IT requests via phone, support ticket, and walk-in.

Provide both remote support and physical desk onsite support as required.

Use IT ticketing system to document, prioritize, and track requests.

Diagnose hardware and software problems escalated from Help Desk Analyst I.

Repair and upgrade PC hardware and software.

Install/configure new computers and VoIP phones.

Troubleshoot printers, scanners, copiers.

Maintain inventory of equipment and supplies.

Provide quotes and assists in hardware/software purchasing requests.

Monitors systems and performance alerts.

About Mountain View

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

Qualifications

Education/Certification:

Associates Degree in related field, Industry certifications (i.e. A+, Network+, Microsoft Cisco).
Experience:

3-5 years in related field; 2-3 years of Health Care Experience.
Experience troubleshooting and supporting Microsoft Office Suites.
Advanced understanding of Active Directory.
Equipment/Technology:
Microsoft Technologies (Server/Client), ITIL based support methodologies.
Interpersonal:
Ability to interact with all personality types.
Performance:
Ability to systematically troubleshoot complex problems.

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