Field Site Hardware Technician

Field Site Hardware Technician

Pre Pass® is North America's most trusted weigh station bypass and toll management platform. We're transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions.

It's what we do best, and we do it to meet the demands of the road every day.

That's why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.

The Field Site Hardware Technician at Pre Pass is a highly skilled professional responsible for utilizing advanced electronics knowledge to handle a variety of technical assignments. This role involves troubleshooting, installing, configuring, maintaining, and repairing electronic computing and communication equipment. Technicians operate independently on critical, time-sensitive assignments and may guide less experienced staff. They frequently serve as part of a quick-response customer support team, resolving complex work orders to ensure timely and effective solutions.

Responsibilities include:

• Hardware and Software Support:
  Troubleshoot hardware, software, and network operating issues, using specialized test equipment to diagnose and resolve problems. Address related communication challenges, including those in LAN environments, cable connections, and fiber optics.
• Preventive Maintenance and Repair:
  Perform bench-level preventive maintenance, repairs, and replacements for computer terminals, microprocessor components, peripherals, and associated communication and information management equipment.
• Equipment Setup and Configuration:
  Assemble, install, configure, modify, and relocate hardware and software at client sites for regular or special function use. Conduct roadside hardware and software diagnosis and maintenance, including pole-mounted equipment. Collaborate with subcontractors to ensure compliance with client requirements.
• Customer Interaction:
  Provide high-quality customer service as a company representative, ensuring a professional demeanor, clear communication, and responsiveness.
• Documentation and Reporting:
  Maintain detailed records of repairs, diagnostics, and maintenance activities. Escalate unresolved issues promptly to appropriate levels for resolution.
• Team
  
  Collaboration:
  
  Work as part of a team while independently managing tasks to meet client expectations and time-sensitive deadlines.