IT Coordinator

Vision IT | Contingent Upon Contract Award

Location: Idaho Branch Office (IBO) - Naval Reactors Facility, Idaho

Employment Type: Full-Time

Schedule: Four 10-hour days per week

Estimated Level of Effort: Approximately 2,080 hours during the period of performance

Clearance: DOE L / Secret equivalent; ability to obtain and maintain required DOE clearance

Position Status: Contingent Upon Contract Award

Important Candidate Requirement - Letter of Commitment

Candidates selected for consideration must be willing and available to provide a Letter of Commitment to Vision IT for inclusion in the contract proposal submission.

The Letter of Commitment will demonstrate the candidate's intent and availability to support Vision IT in the event the contract is awarded.
Submission of a Letter of Commitment does not constitute an employment offer and does not guarantee employment, start date, or contract award.

Final employment is contingent upon contract award, funding, government approval, successful completion of applicable onboarding requirements, and the candidate meeting all security and position requirements.

Vision IT is seeking an experienced IT Coordinator to support a potential contract with the U.S. Department of Energy (DOE) Naval Reactors Laboratory Field Office (NRLFO) Mission Support Division at the Idaho Branch Office (IBO), located at the Naval Reactors Facility (NRF). This position is contingent upon contract award. The IT Coordinator will provide on-site IT coordination, technical support, project coordination, and customer service to NRLFO personnel.

This position serves as a key interface between NRLFO employees, Naval Reactors IT organizations, site personnel, and supporting technical teams.

The successful candidate will combine hands-on IT support with project coordination, asset and software management, telecommunications support, issue resolution, documentation, and process improvement.

This position requires an organized, customer-focused, technically capable professional who can manage multiple priorities while operating in a security-conscious and mission-critical environment.

• Provide day-to-day IT support to NRLFO personnel and coordinate specialized technical support with site IT organizations.
• Respond to general IT questions and troubleshoot hardware, software, connectivity, and user issues.
• Coordinate and track resolution of technical issues through appropriate IT support channels.
• Execute IT activities associated with employee onboarding and offboarding.
• Maintain an accurate knowledgebase of NRLFO hardware, software, and technology resources.
• Support equipment refreshes, installations, configurations, deliveries, asset tracking, and related documentation.
• Assist with software approvals, installation, configuration, testing, and ongoing support.
• Coordinate connectivity and configuration issues involving non-enterprise systems.
• Arrange or provide training for specialized hardware and software.
• Monitor open NRLFO IT tickets and assist with prioritization, tracking, escalation, and resolution within established service-level agreements.
• Identify recurring IT issues and trends and recommend solutions to improve employee productivity and customer satisfaction.

• Coordinate IT support for project-oriented requests, initiatives, and technology enhancements.
• Develop and implement solutions to streamline NRLFO IT processes.
• Identify opportunities to improve efficiency through technology, automation, and process improvements.
• Support software application development and technology-enhancement initiatives as required.
• Track IT projects, tasks, priorities, milestones, deadlines, risks, and completion status.
• Coordi…