Strategic Director - Member & Digital Experience

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

The Target Pay Range for this position is $-$ annually. The full Pay Range is $ - $ annually. At BECU, compensation decisions are determined using factors such as relevant job‑related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant.

Incentives are performance based and targets vary by role.

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

In this role, you will serve as a strategic partner and operational driver for Member & Digital Experience (MDX) during one of the most significant transformation initiatives in BECU’s history. You’ll help lead and orchestrate the SAFE integration, ensuring operational readiness, strategic alignment, and seamless coordination across sub work streams, executives, and cross‑functional teams.

Your ability to influence senior leaders, navigate complex change, and bring structure to high‑visibility, enterprise‑level programs will accelerate BECU’s growth and elevate member experience across markets. Ultimately, you will help shape how MDX scales, evolves, and delivers for members—both today and into the future.

• Lead SAFE Integration Program Delivery: drive execution of MDX’s largest enterprise initiative, coordinating cross‑functional readiness across marketing, digital, retail, and contact center teams while ensuring alignment with the IMO and SAFE partners.
• Guide Cross‑Functional Sub Work streams: partner with executive and director‑level workstream leads to clarify requirements, monitor progress, anticipate risks, and maintain alignment across all MDX functions.
• Act as the Executive Right Hand: operate as a strategic extension of MDX executive leadership, providing thought partnership, decision support, and high‑level oversight for integration deliverables.
• Shape Divisional Strategy: collaborate with senior leaders to refine divisional strategic direction and ensure integration work aligns with enterprise priorities and long‑term roadmap goals.
• Develop Operational Cadence and Structure: establish and manage MDX operating rhythms—business reviews, visibility routines, and planning cycles—to maintain clarity, momentum, and accountability.
• Serve as a Change Leader: guide teams through major changes, bridging communications, aligning stakeholders, and enabling progress even when partners are under heavy demand.
• Lead Division‑Level Communications: develop messaging and communications that unify the division, clarify goals, and reinforce transparency throughout transformational efforts.
• Prepare Executive and Board‑Ready Deliverables: build concise, high‑quality updates, proposals, and presentations to support decision‑making among the executive team and board‑level leadership.
• Influence Senior Leaders Across the Organization: collaborate with executives, senior leaders, and SAFE partners to drive decisions, remove barriers, and ensure readiness for legal Day 1 and beyond.
• Leverage Data and Feedback to Drive Improvements: use survey insights and organizational feedback to identify trends and create action plans that enhance both employee and member experiences.
• Support Organizational Design and Planning:…