Coordinator, Business Operations

Travel + Leisure Co. is a leading vacation ownership and travel membership company that specializes in resorts, travel clubs, and lifestyle travel brands.

Job Summary:

Accountable for performing all facets of the operations department including tour reception, gifting, and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for guests, Sales & Marketing staff, and other internal teams.

• Greet, qualify touring guests, collect and validate all guest information, assign tours to Sales Agents and provide information to Sales & Marketing department as necessary (15% time).
• Provide exceptional customer service to all guests, answer phones and guest questions in a professional manner, assist property owners with contract questions or concerns (10% time).
• Distribute premiums to guests upon closure of presentation, complete daily gift, tour and contract reconciliation in all systems (20% time).
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system, run reports, prepare and balance cash, down payments, and site stats for Contract Department (20% time).
• File and secure all documents per procedures, maintain Property Owner Information per PII and PCI standards (5% time).
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners, assist Administrative Supervisor in support of Sales Staff, preparation and maintenance of legal documents (20% time).
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams (10% time).
• Performs other duties as needed.

• Education:
  
  High School Diploma (equivalent experience may be considered).
• Knowledge and
  
  Skills:
  
  Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable), Microsoft Word, Outlook, and Excel.
• Job
  
  Experience:
  
  One year of general office experience and one year of customer service experience.
• Complexity Level: Coordinator may be required to make limited operational decisions when resolving owner issues or objections.
• Level of Autonomy:
  
  Daily work will be verified daily, weekly, and monthly to ensure accuracy and validation of all tour, gifting and contractual paperwork.
• Scope/Financial Responsibility:
  Accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to T+L Standard Operating Procedures.

• Comprehensive health and welfare benefits for associates working 30 or more hours per week.
• Medical, Dental, and Vision coverage.
• Flexible Spending Accounts.
• Life and Accident Coverage.
• Disability and Paid Time Off, Parental Leave, and Holidays (details provided by recruiter).
• Wish day paid time to volunteer at an approved organization of your choice.
• 401(k) with employer match (subject to eligibility requirements).
• Legal and Identity Theft Plan.
• Voluntary income protection benefits.
• Wellness program (subject to provider availability).
• Employee Assistance Program.

Temporary and/or seasonal associates are ineligible for Paid Time Off.

We are an equal opportunity employer, and all applications will be considered for employment without attention to membership in any protected class.