Zoo​/Funland Guest Services Specialist

Job Title

Zoo/Funland Guest Services Specialist

The City of Idaho Falls is accepting applications for the Zoo/Funland Guest Services Specialist position. This temporary role performs cashiering and related guest service duties at the Idaho Falls Zoo and Funland, including high‑quality customer service, admissions and retail support, and food preparation and sales at both locations to enhance the guest experience.

Work hours are approximately 20 to 40 hours per week, including evenings, holidays, and weekends.

• Interacting with and assisting guests in a helpful and highly positive manner
• Operating a digital point‑of‑sale and inventory control software to perform admissions and retail sales
• Handling money, making change, and balancing a till
• Processing Zoological Society memberships
• Accurately completing financial records
• Stocking merchandise and maintaining the zoo gift shop, including preparing, handling, and cooking food items
• Taking reservations and processing payments for zoo programs
• Performing as the zoo’s mascot, a costumed character
• Assisting with, organizing, and sometimes leading zoo special events
• Other duties as assigned

• Sufficient education and training to demonstrate an ability or aptitude to perform the above duties
• Experience in retail sales and/or food preparation, customer service, and cash handling desirable
• Or an equivalent combination of education and experience

• Knowledge of retail food service sales and food preparation customer service
• Ability to generate daily retail and/or admissions financial records
• Spanish language (speaking) knowledge is highly desirable

• Must be available to work any/all 7 days per week, including weekends, holidays, and occasional evenings
• Excellent customer service skills and ability to work both as a team and independently
• Must follow all zoo safety protocols and procedures
• Must be able to lift 25 pounds

Final candidates will be subject to a background check prior to employment. Candidates under 18 years of age will require a parent or guardian signature on the background‑check form.

Tasks require a variety of minimal physical activities. Physical demands include walking, standing, stooping, sitting, reaching, lifting, etc. Exposure to weather, environmental hazards, and moderate danger from animals and equipment is present. The role requires memory, emotional stability, and creative problem‑solving skills.

$14.00 per hour. Competitive pay, generous benefits, and retirement through the Public Employee Retirement System of Idaho (PERSI).