Community Outreach & Intake Manager

Position:
Community Outreach & Intake Manager

Company:
Redwood Family Care Network / Home Reach

Location:

Idaho Falls (Local travel required)

Job Type: Full-time

Are you a relationship-builder with a background in healthcare marketing, outside sales, or client relations? Do you want to use your sales skills to help individuals access vital, life‑changing services?

The Community Outreach & Intake Manager drives brand awareness, builds local referral networks, and manages the client pipeline from first contact through the start of services. This role is perfect for a self‑motivated, persistent professional who excels at community networking and full‑cycle pipeline management. The ideal candidate for this position must understand, or be willing to learn, Developmental Disabilities (DD) services and Aged and Disabled (A&D) Waiver services, including referral pathways, intake requirements, documentation needs, service coordination, and move‑in/start‑of‑service processes.

• Outreach & Lead Generation: Build and maintain relationships with service coordinators, case managers, discharge planners, and schools. Conduct cold calls and attend local events to market available service openings.
• Intake Management: Serve as the primary point of contact for new referrals. Conduct initial screenings, guide families through the admission process, and host home tours.
• Transition Coordination: Collaborate with internal clinical, nursing, and operations teams to review referrals, gather required documentation (authorizations, assessments), and ensure a smooth move‑in/start of services.
• CRM & Pipeline Tracking: Actively utilize CRM software to log outreach activity, track referral statuses, manage the pipeline, and provide data‑driven updates to leadership.
• Compliance: Ensure all marketing and intake practices strictly adhere to HIPAA, confidentiality laws, and ethical standards.

Required:

• Experience in outside sales, healthcare outreach, business development, or intake coordination.
• Proven ability to initiate relationships, make cold calls, and manage a pipeline.
• Excellent organizational skills with the ability to navigate complex, multi‑step administrative processes.
• Valid driver’s license and willingness to travel locally for meetings, tours, and events.
• Proficiency with CRM systems (or a strong capacity to learn new systems quickly).

Preferred:

• Knowledge of Developmental Disabilities (DD) and Aged & Disabled (A&D) Waiver services.
• Familiarity with Idaho Medicaid‑funded services, authorizations, and intake requirements.
• An existing network of local discharge planners, case managers, or community providers.

The ideal candidate is outgoing, highly organized, and persistent. You know how to walk into a room, pitch our services, build immediate trust, and meticulously follow up on every detail to ensure no client falls through the cracks.

Home Reach/Redwood is an Equal Opportunity Employer.