Sales Operations Support Specialist

RS&I is a long-standing and trusted Master Sales Agent and Distributor for a variety of World-Class Dealer Programs nationwide. We provide training, sales support, and marketing assistance to Authorized Dealers who represent these Nationally-recognized companies and more:

• AT&T
• Kinetic by Windstream
• Brightspeed
• Lumen
• Dish Network
• Hughes Net
• T-Fiber Home Internet
• Vivint

Job Description

The Wireless Sales Operations Support role blends the responsibilities of a sales operations specialist with the specific needs of the wireless/telecom industry. It focuses on enabling the sales team to perform efficiently, meet targets, and deliver strong customer experiences.

Core Responsibilities

• Support Sales Planning & Execution:
  Assist in developing and implementing sales strategies, including product bundling, promotions, and cross-selling opportunities.
• Sales Data Analysis:
  Monitor and analyze sales performance trends, customer acquisition, and conversion rates to identify improvement areas.
• Forecasting & Reporting:
  Develop and maintain sales forecasts, generate detailed reports for management, and present insights to stakeholders.
• CRM & Database Management:
  Maintain and optimize customer relationship management (CRM) systems, ensuring accurate customer data and sales tracking.
• Process Improvement:
  Implement and streamline sales processes, aligning them with marketing, product development, and customer service functions.
• Compliance & Policy Enforcement:
  Ensure adherence to sales policies, compliance standards, and company procedures.
• Training & Development:
  Support sales training initiatives, including product knowledge updates and sales techniques.
• Customer Support Integration:
  Work with technical teams to troubleshoot wireless device issues and provide sales support for customer service scenarios.

Skills & Qualifications

• Experience with Postpaid Wireless Sales for the Nation’s largest wireless companies.
• Strong analytical and data interpretation skills.
• Familiarity in CRM systems (e.g., Hub Spot, Salesforce, Microsoft Dynamics, etc.) and POS software.
• Knowledge of wireless products, plans, and technology.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as part of a cross-functional team.
• Detail-oriented with accuracy in documentation and reporting.

Industry Context

In wireless sales, this role may also involve:

• Partnering with marketing to align campaigns with sales goals.
• Upselling and bundling strategies to maximize revenue.
• Providing technical assistance during sales interactions.

In summary: The AT&T Wireless Sales Operations Support role is a hybrid of sales operations and telecom sales training, combining data-driven process support with direct sales enablement to drive revenue growth and customer satisfaction in the wireless sector.

Remote candidates will not be considered for this role.