Commercial Operations Analyst

Overview

Position Overview:

Health Edge® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing Health Edge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology.

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Our Sales Operations Team plays a crucial role in driving our business forward, and we are seeking a motivated Commercial Operations Analyst to support our efforts. This role is a great fit for someone early in their career who is curious, eager to learn, and comfortable engaging directly with a fast-paced enterprise sales team, although priorsales operations experience is our required.

As a Commercial Operations Analyst, you will partner closely with our sales team to support their day-to-day needs, help maintain reporting and forecasting for your assigned product line using existing data and tools, and assist with cross-functional projects. You'll be trained on our systems and processes; what we're looking for is the mindset-someone analytical, proactive, and unafraid to engage with senior sales stakeholders.

Your impact:

Sales Support and Enablement

• Partner closely with the sales team to understand their needs and challenges. Provide tools, training, and resources to help them effectively execute the go-to-market strategy and improve their productivity.

• Serve as a responsive, trusted point of contact for the sales team - comfortable following up with and pushing back on senior stakeholders when needed to get things done.

• Assist in evaluating and enhancing sales processes to improve efficiency and effectiveness. Help implement best practices and ensure alignment with overall business objectives.

• Support the administration of the CRM system (Salesforce) for your assigned product line. Help ensure data integrity and provide basic training and support to the sales team. (Salesforce experience is a plus, but not required.)

• Stay up-to-date on industry trends, best practices, and technologies related to sales operations.

Sales Tools & Technology Evaluation

• Support the evaluation, piloting, and rollout of new sales tools (e.g., conversational intelligence, deal health/scoring, AI-assisted tools) - from initial evaluation through adoption with the sales team.

• Partner with IT/vendor stakeholders as needed during tool evaluation and implementation.

Data Analysis & Reporting

• Maintain and update sales dashboards and reports for your assigned product line, using existing data sources and established analytics infrastructure.

• Support pipeline forecasting for your product line, working from data and models already in place.

• Monitor and report on sales performance, conversion rates, and sales cycle metrics.

• Assist with ad-hoc analyses and help translate findings into clear, actionable takeaways for the sales team.

Cross-Functional Collaboration

• Support the planning and delivery of commercial projects and programs, such as sales campaigns, OKR deliverables, and other strategic initiatives.

• Participate in cross-functional efforts with technical and business SMEs to help identify and refine business requirements.

• Collaborate with cross-functional teams, including sales, marketing, finance, and operations, to optimize processes and workflows.

What you bring:

• 1–3 years of professional experience in a sales-facing, client-facing, or other stakeholder-facing role; examples include SDR/BDR or junior AE, sales coordination, deal desk, sales enablement, client services/account management, FP&A business partner, or consulting. What matters most is a demonstrated ability and willingness to engage directly with a sales team, not a specific title.

• A curious, motivated, ownership-oriented mindset - we can teach tools and process; we're looking for someone who is eager to learn and takes initiative.

• Comfort and confidence initiating with and following up with senior, busy stakeholders.

• Strong analytical and problem-solving…