National Accounts Manager

Job Details Level: Experienced

Job Location:

Activated Insights
- Idaho Office
- Idaho Falls,  Type:
Full Time About Activated Insights

Activated Insights is a leading SaaS company serving North America’s rapidly growing long-term and post-acute care market. Our technology, surveys, training solutions, and reputation-management tools help care providers strengthen employee engagement, improve resident and patient satisfaction, and achieve better organizational outcomes.

Founded in 2008, Activated Insights supports more than 7,000 customers across over 23,000 care locations—from independently owned providers to some of the nation’s largest healthcare organizations. With more than 250 team members, our work positively impacts the experiences of hundreds of thousands of employees, residents, patients, and families each year.

The National Accounts Manager plays a critical role in ensuring the long-term success of Activated Insights’ largest and most complex customers. This position serves as a trusted partner to executive stakeholders, helping customers maximize the value of our solutions while supporting retention, adoption, satisfaction, and account growth.

The National Accounts Manager is responsible for developing a deep understanding of each customer’s organization, priorities, and desired outcomes. This individual will use customer insights, product knowledge, and performance data to guide strategic conversations, identify risks and opportunities, and coordinate resources across Activated Insights.

The ideal candidate is a confident communicator, strategic relationship builder, and highly organized professional who thrives in a collaborative, fast-paced environment.

• Join a growing SaaS organization making a meaningful impact in the long-term and post-acute care industry.
• Work with some of the industry’s largest and most influential care organizations.
• Be part of a collaborative, service-driven, and mission-focused culture.
• Receive competitive compensation, comprehensive benefits, and unlimited PTO.
• Access opportunities for professional development and career growth.
• Help shape customer strategies that improve the experiences of healthcare employees and the people in their care.

• Serve as the primary relationship manager and trusted advisor for an assigned portfolio of national and enterprise accounts.
• Build strong, lasting relationships with executive leaders, decision-makers, administrators, and other key customer stakeholders.
• Develop a thorough understanding of each customer’s organizational structure, goals, challenges, and measures of success.
• Lead regular business reviews focused on product adoption, performance metrics, customer successes, strategic priorities, and recommended next steps.
• Create and maintain strategic account plans that support customer retention, engagement, satisfaction, and growth.
• Monitor customer health, product utilization, engagement, and other relevant data to identify risks and opportunities.
• Proactively address customer concerns, remove barriers to success, and coordinate appropriate internal resources when escalation is necessary.
• Identify renewal and expansion opportunities by connecting customer needs with relevant Activated Insights products and services.
• Partner with Sales and other internal stakeholders throughout the renewal and expansion process.
• Collaborate with Product, Marketing, Sales, Implementation, Support, and other teams to provide a seamless customer experience.
• Advocate for customers internally by sharing meaningful feedback, emerging needs, and opportunities to improve our products and processes.
• Maintain expert knowledge of Activated Insights’ products, services, and value…