Product Technician

ABOUT WESTERN STATES EQUIPMENT

Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service— but through our people. We are committed to:

• Building our Communities for a Better Tomorrow
• Performance through our values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABILITY, and INNOVATION
• Customer and Employee Care Commitments:
  Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You

Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and ensuring every employee gets home safely every single day. Our comprehensive benefits package and complete wellness programs include:

• Three weeks of accrued PTO to start, increases with tenure
• Company‑paid health care premium option for employees
• Health, dental, and vision insurance
• Wellness dollars
• 401k with company match and profit sharing
• Educational reimbursements, tool loans, and safety & tooling dollars
• Employee Assistance Program
• Paid Parental leave
• Care Leave

THINK‑ACT‑BE SAFE - At Western States, we empower every employee to work and promote a safe environment. This includes maintaining clean/clutter‑free work areas and wearing the required PPE.

• Actively cares, promotes, manages, and advocates safety at Western States.
• Conducts Job Hazard Analyses before any job‑related tasks.
• Maintains clean and clutter‑free personal work areas.
• Adheres to required PPE as identified in safety policy.

• Develops basic troubleshooting skills on various engine and equipment systems under supervision.
• Assists with skill‑level appropriate testing, comparing data to specifications.
• Assists with repairs and diagnosing machine failures per WSECO's time requirement guidelines.
• Performs experience‑level appropriate tasks independently, including inspections and minor troubleshooting, when scheduled for required preventative maintenance service.

• Independently completes engine preventative maintenance and inspects/repairs external engine components.
• Performs preventative maintenance on powertrain including proper additive use and oil sampling.
• Basic troubleshooting and repair including identifying leaks, replacing seals/hub bearings and races, adjusting clutch brakes, and inspecting axles.
• Basic understanding and assisted replacement of various brake systems.

• Understands basic electrical components with the ability to test, repair, and replace circuits.
• Performs basic hydraulic system maintenance: fluid and filter replacement, full system cleanout, adjusting relief valve pressures, and pump flows.
• Troubleshoots and services HVAC systems.
• Basic understanding of general mechanical/electrical cab functions pertaining to operator interfaces.

• Under supervision, performs general tasks for troubleshooting and repair of frame and suspension systems.
• Identifies undercarriage components and performs track sag measurements.

• Installs, repairs, and activates telematics systems on equipment.

• Participates in continued education and training initiatives as outlined in the Western States Equipment Technician Career Development Plan (TCDP).
• Utilizes service manuals (STW, SIS, parts books) to address technical issues and perform all required tasks.
• Develops familiarity with parts reusability guidelines.
• Writes and reads complete, factual service reports using STW for timely work order closing.
• Addresses all inquiries promptly and professionally to meet or exceed internal/external client expectations.
• Performs other duties as assigned while developing a mindset for technician productivity.

• Exceptional customer service and advanced communication skills.
• Proficiency in Microsoft Office and similar systems.
• Ability to work autonomously under pressure with excellent problem‑solving skills.
• Specialized knowledge in electrical,…