Ombudsman, Long -Term Care Advocate (part-time

Ombudsman, Long-Term Care Advocate (Part-Time) Be a Voice for Residents. Help Protect Rights. Make a Difference.

Do you believe every older adult deserves dignity, respect, and quality care? Are you motivated by helping individuals navigate challenges and ensuring their concerns are heard?

As an Ombudsman
, you will serve as an independent advocate for residents living in long-term care settings, including nursing homes and assisted living communities. Through resident visits, complaint resolution, education, and outreach, you will play a critical role in promoting resident rights and improving quality of life.

• Respond to concerns raised by residents, families, and other interested parties.
• Investigate complaints objectively and professionally.
• Facilitate resolutions that support resident rights, choice, dignity, and quality of care.
• Maintain accurate case documentation and required records.

• Conduct regular visits to long-term care facilities within the assigned service area.
• Build professional relationships with residents, facility staff, families, and community partners.
• Observe and identify issues that may affect resident well‑being.

• Provide information regarding resident rights and available resources.
• Participate in community outreach activities related to aging and long-term care.
• Assist with educational presentations and staff training opportunities.

• Assist with recruiting, supporting, and coordinating Volunteer Ombudsman activities.
• Work alongside volunteers to strengthen advocacy efforts throughout the community.

• Identify trends and concerns impacting residents in long-term care settings.
• Support efforts to improve policies, regulations, and practices affecting resident care.
• Collaborate with the State Long-Term Care Ombudsman Program to advance resident protections.

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of one year of professional experience in social services, healthcare, nursing, geriatrics, public health, human services, administration, or a related field.

• Strong interpersonal, communication, and conflict‑resolution skills.
• Ability to work independently and manage multiple priorities.
• Commitment to serving older adults and individuals with disabilities.
• Experience with advocacy, case management, social services, healthcare, or community‐based programs preferred.
• Knowledge of long‑term care systems and resident rights is beneficial.

• After hire, must successfully complete Idaho's Ombudsman Certification Program before performing Ombudsman duties independently.

• $19.00 - $20.85 per hour, depending on qualifications and experience
• 403(b) Retirement Plan with employer match up to 6%
• Paid vacation, sick leave, and holidays
• Ongoing training and professional development opportunities
• Meaningful work that positively impacts the lives of older adults

This is an opportunity to make a lasting difference in your community by helping ensure long‑term care residents are heard, respected, and treated with dignity.

Background & Drug Screen Disclaimer: Must be able to pass an Intellicorp SSN Verification/Criminal History Search and Idaho Department of Health and Welfare Enhanced Background Check. We also conduct pre‑employment drug testing. Any job offer will be based on the results of background check and drug testing.

EICAP is an Equal Opportunity Employer.