Accounts Receivable; AR Supervisor – Hybrid AZ

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities; we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including World Hotels™ Best Western® Hotels & Resorts, and Sure Stay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top‑ranking employee engagement scores and foster a workplace culture where your contributions truly matter.

Join our Accounting and Finance team as an Accounts Receivable (AR) Supervisor, where you will lead day‑to‑day AR operations to support accurate billing, timely collections, and strong member relationships. This role combines hands‑on operational oversight with team leadership, serving as a key point of escalation for complex or highly visible account matters while driving efficiency, accuracy, and compliance across AR accounts and processes.

You’ll work cross‑functionally with internal stakeholders and members, playing an important role in protecting revenue, improving processes, and enhancing the overall billing experience.

• AR Operations and Billing Oversight:
  • Oversee daily operations, including review and approval of manual billing to ensure accuracy, proper coding, and timely processing.
  • Support month‑end billing cycles and resolve discrepancies in partnership with internal teams.
  • Maintain billing integrity within the system to ensure accurate revenue processing.
• Delinquency Management:
  • Lead the monthly delinquency process, including review and approval of notices.
  • Monitor account status and guide follow‑up strategies to improve collections outcomes.
  • Support structured payment plans and documentation.
• Member Account Support:
  • Serve as an escalation point for complex billing, delinquency, and account‑related issues.
  • Partner with members and internal teams to resolve inquiries while maintaining strong relationships, protecting company interests, and ensuring compliance with established policies and procedures.
• Team Leadership and Department Support:
  • Supervise, coach, and develop AR staff, ensuring strong performance and service levels.
  • Manage workload distribution and support the team in resolving escalated issues.
  • Reinforce best practices in billing, collections, and customer service.
• Account Setup and Contract Review:
  • Review contracts for new accounts, amendments, and ownership transfers.
  • Validate billing structures and fee setup, ensuring accurate system configuration.
  • Partner cross‑functionally to support smooth onboarding of new accounts.
  • Research and resolve discrepancies related to reservation billing activity.
• Central Bill Support:
  • Oversee Central Bill accounts to ensure accuracy and timely payments.
  • Review and process adjustments for reservation‑related activity (e.g., early departures, no‑shows).

• Associate’s degree in accounting, finance, or related field or an equivalent combination of education and experience.
• Minimum 5 years of Accounts Receivable, billing, and collections experience including lead or supervisory responsibilities.
• Experience working in high‑volume billing environments.
• Intermediate proficiency in Microsoft Excel (e.g., Pivot Tables, lookups, data analysis).

• Working knowledge of accounting ERP systems (Workday Financials experience preferred).
• Strong attention to detail and excellent organizational and time‑management skills.
• Solid understanding of Generally Accepted Accounting Principles (GAAP).
• Knowledge of contract review and billing setup processes.
• Excellent written and verbal communication skills with the ability to manage complex or sensitive account discussions.
• Ability to analyze, research, and resolve both routine and complex issues using sound judgment and prior experience.
• Provides…