Team Member Injury & Customer Service Rep

Role Overview

The TM Injury/Cust Serv Rep records first reports of injuries for team member injuries, transmits claim reports and related documentation to claim administrator, and utilizes diary/task protocol to manage medical-only claims and assist the claim coordinator.

Take first report of injury for workers’ compensation losses by phone, e‑mail and fax. Enter claim data into the claim database and notify claim administrator and field management as directed via reporting protocol. Contact the injured worker regarding the date of injury. Proficiency in processing and accuracy of all claim information is critical. Timeliness and confidentiality are mandatory.

Timely management of medical-only claims, ensuring return-to-work information is updated with attention paid to length and detail of transitional duty. Make at least monthly calls to injured workers and document them. Support and assist claim coordinators while following and adhering to claim guidelines and standards.

Provide extensive customer service to field management, team members, providers, etc., by referring them to resources such as the claim administrator. Assist with O’Reilly specific questions. Identify qualified physicians to provide treatment to injured team members, maintain an up-to-date database on Team Net with at least one physician per location, and monitor and update the database as needed.

Immediately notify department Vice President, Director, Manager, and Claim Coordinator of any accident of a serious nature. Contact the Coordinator of Safety Team immediately if any OSHA reporting requirements are met. Consistently and completely utilize the workers’ compensation database and automated claim reporting. Ensure the database is completed accurately and completely. Maintain daily file records of e‑mail correspondence.

Review medical bills and work status reports, and send them to the appropriate adjuster as necessary. Work independently on tasks such as wage statements, notifying field management of hearings, depositions, etc., and file processing as provided by the Claim Coordinator. Responsibilities include, but are not limited to, updating closures/term reports, state-specific forms, new store packet distribution, and generating and distributing reports to Payroll, Benefits, Loss Prevention, and Human Resources.

Required:

High school education, high proficiency with computers and office equipment, excellent communication and organization skills.

Desired:
Insurance, medical, or legal experience; flexibility to work overtime as needed.

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions
• Starting day one medical, dental, & vision insurance with optional FSA
• Team member health and wellbeing programs
• Tuition and educational assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to:  or call (800)471‑7431 and provide your requested accommodation and position details.

Your first job at O’Reilly Auto Parts is just the beginning! From a comprehensive benefits and compensation package to a rewarding and positive work environment, your leaders will support you and foster your development so you can grow with the company. Learn more about our culture, benefits, and history at