Customer Service Admin - DC Weekend

Job Overview

Location:

Fostoria, OH.

Working hours:

Monday and Tuesday 5:00am–1:00pm, Saturday and Sunday 5:00am–5:00pm. Role:
Customer Service Admin – DC. This position interacts with carriers, the Shipping Office and warehouse personnel to ensure the efficient flow of orders to customers in a high‑volume, fast‑paced distribution environment.

• Promote a safety culture and awareness within the assigned area.
• Process order pick lists in SAP.
• Allocate orders in WMS in a timely fashion.
• Allocate and sort orders based on specific customer and carrier requirements.
• Identify product issues and communicate to the Inventory Control Group.
• Resolve and document substitution and potential order cut issues with Inventory Control Group, corporate customer service and planners.
• Print bills of lading.
• Coordinate all carrier appointments using Blue Jay and update the WMS/SAP systems as necessary.
• Manage the customer service window, dealing with multiple carriers in proper load assignment, processing paperwork, bills of lading and issue resolution.
• Coordinate rush orders with corporate customer service, planners, and warehouse personnel.
• Resolve transportation issues with carriers and the corporate transportation department.
• Bill orders daily upon shipment verification from the warehouse.
• Process shipping documents by keeping detailed records and utilizing the filing system effectively.
• Prioritize orders for picking.
• Run and publish appropriate reports as necessary.
• Actively participate in process improvement teams and continuous improvement efforts.
• Work with the Old Fort Facility and sister facilities on inbounds using Fourkites and other means of communication.
• Collaborate as a team with all functions of the Distribution Center.
• Complete other projects and duties as assigned.

• High‑school diploma or equivalent required.

• Associate degree or vocational certificate preferred.
• 1–3 years proven experience in a high‑volume distribution environment preferred.

• Excellent interpersonal skills – ability to build positive relationships at all levels of the organization.
• Excellent communication skills – ability to communicate clearly and concisely in multiple media: verbal, written, etc.
• Must have ability to communicate clearly in English – verbal and written.
• Excellent organizational/time‑management skills.
• Ability to prioritize work assignments in a fast‑paced work environment, remain calm under pressure, and adapt flexibly to changing schedules as appropriate.
• Strong customer service skills, ability to deal with the external public (carriers).
• Strong computer skills (SAP, WMS, and MS Office Suite).
• In‑depth knowledge of distribution operations, including equipment, materials, workflow, etc.

Church & Dwight is proud to be an Equal Opportunity Employer / Veterans / Individuals with Disabilities.