Showroom Support Specialist

Covered is looking for a highly organized, friendly, and detail-oriented Showroom Support Specialist to join our team in Ketchum. This role is perfect for someone who enjoys helping people, keeping things organized, and being the person who makes sure nothing falls through the cracks.

Our showroom serves clients looking for high-quality window coverings, including shades, shutters, awnings, and related products. We are looking for someone who can help create a polished, welcoming client experience while supporting the sales, installation, service, and administrative sides of the business.

The Showroom Support Specialist is often the first point of contact for clients, vendors, installers, and sales team members. This person will help answer phones, greet showroom visitors, manage follow-ups, schedule appointments, prepare client files, assist with estimates and invoices, process payments, coordinate service requests, and keep the showroom running smoothly.

This is a key support role for a service-driven business. The right person will be warm, professional, proactive, and comfortable juggling multiple details at once.

• Greeting clients and creating a welcoming showroom experience
• Answering phones, managing emails, and following up on client messages
• Scheduling installation appointments, measurements, and service calls
• Coordinating with sales staff, installers, vendors, and clients
• Preparing client files, estimates, invoices, and project documentation
• Processing deposits and final payments
• Managing Docu Sign agreements and project paperwork
• Tracking repair and service requests
• Maintaining organized physical and digital client files
• Assisting with accounts receivable, vendor bills, and administrative tasks
• Helping keep the showroom organized, polished, and ready for clients
• Following up with clients after proposals and installations
• Requesting customer reviews and supporting overall client satisfaction

The ideal candidate is someone who:

• Is friendly, professional, and service-minded
• Is highly organized and detail-oriented
• Communicates clearly and follows through consistently
• Enjoys helping clients feel taken care of
• Can manage multiple priorities without getting overwhelmed
• Is comfortable using email, scheduling tools, and basic office software
• Has experience with Quick Books, Docu Sign, or CRM/project tracking systems — or is willing to learn
• Takes pride in creating a polished and professional office/showroom environment

Experience in interior design, construction, home services, retail showroom support, office administration, scheduling, or customer service would be helpful, but the most important qualities are reliability, professionalism, organization, and a great attitude.

Success in this role means clients feel cared for, the sales and installation teams have what they need, files are complete and easy to find, invoices and payments are handled on time, and the showroom operates smoothly from day to day.

Flexible schedule may be available. A minimum of 3 days per week is preferred, with potential for additional hours depending on availability and business needs.