Rancher Success Specialist - Virtual Fencing Technology; Northwest & Mountain States Region

Job Description

The Rancher Success Specialist will be the lead in delivering and developing training for end user customers. The position will be responsible and accountable for training end user to successfully enter, interpret and analyze all aspects of sensor data.

The position will work closely with end customers, technical support, and sales to ensure a positive user experience and high customer satisfaction with our virtual fencing‑based grazing management technology.

• Train end user to successfully enter, interpret and analyze the Virtual Fencing Technology data.
• Customize user portal and user reports to improve the user experience with software.
• Recommend changes to customers current process allowing for full implementation of Virtual Fencing Technology.
• Consult with owners, managers and users as required to improve customer experience.
• Ensure all questions are expediently addressed, resolved and documented in CRM.
• Recommend additions to quick guides and customer communication for improvements.
• Assist with gathering of testimonials, case studies and video clips.
• Actively raise issues and recommend improvements to support services.
• Use project management skills and organization to successfully manage multiple projects at once.
• Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports.
• Interface with Engineering to recommend improvements for Virtual Fencing Technology.
• Assist marketing to write newsletter and Ag media stories related to Virtual Fencing Technology.
• Work with Sales and Marketing to organize User groups and farm demonstration.

• Bachelor’s Degree in Animal Health, Agriculture, Business or relevant study is required.

• Excellent interpersonal communication and presentation skills
• Successful candidate must be flexible and have the ability to adapt to a changing environment
• Able to quickly build trust and rapport with customers.
• Time management and strong organizational skills.
• Must possess a valid U.S. motor vehicle driver’s license without restriction.
• Excellent written, verbal and MS office skills.
• Ability to manage a Customer Relationship Management (CRM) system to track each account and interaction.

• Account Management
• Adaptability
• Agricultural Economics
• Agriculture
• Farming
• Animal Husbandry
• Case Study Research
• Customer Relationship Management (CRM)
• Equipment Repairs
• Field Sales Support
• Knowledge Gathering
• Lead Generation
• Livestock Management
• Order Processing
• Relationship Building
• Sales Goal Achievement
• Sales Process Management
• Vehicle Driving

Current Employees apply HERE

Current Contingent Workers apply HERE

Effective September 5, 2023, employees in office‑based positions in the U.S. will be working a Hybrid work consisting of three total days on‑site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote‑working day, unless business critical tasks require an on‑site presence. This Hybrid work model does not apply to, and daily in‑person attendance is required for, field‑based positions;

facility‑based, manufacturing‑based, or research‑based positions where the work to be performed is located at a Company site; positions covered by a collective‑bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

This is the salary range for this role is $79,200.00 - $

The successful candidate will be eligible for annual bonus and long‑term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits,…