Customer Order Fulfillment Specialist

Job Title

Customer Order Fulfillment Specialist

1200 Anderson Corner Rd, Parma,

Email: M | Phone:

8:00 AM - 5:00 PM, 1 hour lunch, Monday-Friday. Hybrid: 3 days onsite / 2 days remote.

• High School Diploma required with minimum 4 years' experience in customer service.
• Bachelor's Degree or some college preferred.

• Minimum of 4 years in customer service or order management.
• Experience working in cross-functional/global environments.

• Experience with ERP systems (SAP S/4
  
  HANA preferred).
• Order management, customer master data, billing/invoicing processes.
• Microsoft Excel (pivot tables, data analysis).
• CRM tools (Salesforce).
• Reporting tools (Power BI is a plus).
• Service level agreements (SLAs) and KPIs.

• Ensure data accuracy and compliance with company policies.
• Influence without direct authority.
• Work closely with Sales, Supply Chain, Finance, and Logistics.
• Excellent verbal and written communication.
• Manage difficult customer conversations professionally.
• Stakeholder management across regions/functions.

• Support domestic and/or international sales operations through effective coordination and management of core Order-to-Invoice processes.
• Coordinate inventory allocation, invoicing, customer master data maintenance, contract compliance, and bookings management.
• Communicate proactively with customers, sales network, and internal stakeholders to ensure seamless process execution and high customer satisfaction.
• Manage full Order-to-Invoice lifecycle for customer orders with ERP systems (SAP, Salesforce, M3, etc.).
• Independently manage assigned accounts through direct interaction with customers and sales team members.
• Coordinate bookings, confirm orders, input data into ERP, allocate appropriate batches, and ensure on-time delivery.
• Maintain collaborative relationships with internal and external customers, providing administrative support to Sales Managers & Account Managers.
• Act as focal point for resolving order-related challenges, including working with sales to find suitable substitutions.
• Communicate with stakeholders regarding processes, delays, inventory, and shipping.
• Evaluate and manage customer complaints per procedures and register claims.
• Occasionally visit customers and attend relevant meetings to meet/exceed expectations.