Administration Officer

Administration Officer | Lifeline Crisis Support | Mackay

Employment Term:
Maximum Term, 12 months Part-Time (5 day fortnight)

Location:

Mackay

Remuneration: $44.58 + Super + NFP salary packaging of up to $15,900 & $2,650 for meals & entertainment

At Uniting Care, we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our Family and Disability Services team work passionately across Queensland to make a meaningful difference in people’s lives.

The Administration Officer contributes to the effective operation of the Lifeline Centre by delivering high‑quality administrative and financial support to ensure the smooth delivery of crisis support services. This role supports the Service Leader and broader team across a wide range of business functions, ensuring efficient and professional service delivery. Working within a dynamic environment, you will play a key role in maintaining effective systems, supporting training coordination and providing operational support to ensure the centre functions efficiently.

• Provide high‑level administrative support to the Lifeline Centre and Service Leader
• Coordinate meetings, appointments, travel and events
• Support Crisis Support Worker training coordination
• Manage records, databases and documentation systems
• Undertake financial and HR administration tasks, including accounts payable and timekeeping systems
• Prepare reports, correspondence and presentations using Microsoft Office
• Liaise with external providers and internal stakeholders (IT, facilities, suppliers)
• Support operational areas including HR, WHS, fleet and digital systems
• Maintain effective administrative processes and a welcoming, professional environment

• Certificate or Diploma in Business Administration (or similar) and/or relevant experience in a similar role
• Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook)
• Experience working across multiple business systems
• Strong organisational skills with the ability to manage competing priorities
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a team environment
• Current Driver’s Licence
• Positive Blue Card
• Willingness to undergo a Criminal History Check
• Previous experience in health, community services or not‑for‑profit sector (desirable)

• NFP Salary Packaging:
  Save tax and increase your take‑home pay by salary packaging everyday living expenses and bills (up to $15,900) and meals & entertainment (up to $2,650) per annum.
• Staff Discounts:
  Participation in our team member purchasing programme
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programmes
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference
• Flexible work arrangements to support work‑life balance
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

• Provide welcoming, safe and nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur
• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Our approach is simple – everybody is welcome here. At Uniting Care, diversity is at the core of who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long‑term employment opportunities for First Nations peoples, Uniting Care strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Applications will be reviewed as they are received and may close early if the right candidate is identified.