Customer Service Rep

Position: Customer Service Rep (07133)
Location: Montpelier

Company Description

Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product?

Job Description

We are seeking an enthusiastic and customer-focused Customer Service Rep to join our team in Montpelier, United States. As the face of our organization, you'll play a crucial role in ensuring customer satisfaction through professional and friendly interactions. This position offers an exciting opportunity to make a real difference in our customers' experiences while working in a dynamic and supportive environment.

* Serve as the primary point of contact for customer inquiries, providing prompt and accurate information

* Handle customer complaints and concerns with empathy and professionalism, working towards positive resolutions

* Process orders, returns, and exchanges efficiently while maintaining attention to detail

* Collaborate with other departments to ensure customer needs are met and issues are resolved in a timely manner

* Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers

* Document customer interactions and update customer records in our CRM system

* Identify and escalate complex issues to appropriate team members or management when necessary

* Participate in team meetings and training sessions to continuously improve customer service skills

* Contribute to the development of customer service best practices and standard operating procedures

* Meet or exceed established performance metrics and quality standards

Qualifications

* Excellent verbal and written communication skills with the ability to convey information clearly and concisely

* Strong interpersonal skills and the ability to build rapport with customers from diverse backgrounds

* Demonstrated problem-solving abilities and a proactive approach to addressing customer concerns

* Proficiency in using computer systems, including keyboard and touch screen interfaces

* Experience with customer relationship management (CRM) software

* Ability to multitask and manage time effectively in a fast-paced environment

* Basic math skills for processing transactions and handling financial inquiries

* Knowledge of conflict resolution techniques and the ability to remain calm under pressure

* Strong attention to detail and commitment to accuracy in all tasks

* Ability to work independently and collaboratively as part of a team

* Flexibility to adapt to changing priorities and customer needs

* High school diploma or equivalent; additional customer service training or certification is a plus

* Previous customer service experience preferred, but not required for candidates demonstrating strong potential

Additional Information

All your information will be kept confidential according to EEO guidelines.