Spa Coordinator - Part- Time, Year-Round

Summary

The Cove Spa, voted a "4 Star Award Winner" by Forbes Travel Guide, is a luxury spa. We are the Ultimate Northwest spa destination creating languid comfort and attentive care. We are looking for Spa Coordinators with the knowledge of what superior customer service truly is. Our Spa Coordinators maintain the operational flow of the spa facility at all times, performing a high level of guest interaction;

front desk reception and attendant duties both in person and via phone. They are enthusiastic, professional, courteous, meticulous and committed to providing our clients with a first‑class spa experience. This is a place to feel welcomed and pampered, we offer all of the luxury, amenities and ambience of a resort spa in a mountain setting. The ideal candidate understands what it takes to deliver a first‑class, 5‑star guest experience, and has prior proven customer service experience.

Job Type: Part‑time

• You are very reliable, approachable, positive, and present a friendly disposition.
• You thrive in a team environment, are organized and multi‑task while maintaining details.
• The ultimate motivation for you is to assist guests to their ultimate spa experience.
• You have a clean background and 2 professional references.

• Schedule appointments in person or via phone.
• Greet guests, check them in and out, escort guests to salon and locker room, give tours, assist in selection of retail, re‑book for future visits, and answer questions.
• Maintain cleanliness of locker rooms and common areas by stocking amenities, picking up dirty laundry, shelving clean laundry, stocking lockers and removing trash.
• Be punctual to scheduled shift.
• Set up or break down the spa according to standard operating procedures at the beginning and end of shift.
• Act as the Customer Service Representative of “The Cove” and the entire Shore Lodge and Whitetail property.
• Assist in coordinating spa groups/parties in conjunction with the Spa Manager.

• You have a minimum of 1 year of customer service/sales experience. Experience in the hospitality or beauty industry preferred.
• Experience working in a customer‑centric environment.
• Excellent interpersonal and communication skills with colleagues, management, and guests.
• Experience learning/using computer software and point of sale programs.
• Strong proven (retail) sales experience preferred.
• Familiarity with spa treatment types or resort spa experience preferred.