Customer Service Specialist; Bilingual Russian

Expected Hourly Pay Rate: $20.00 Work where your work matters. Work C prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being.

General

Summary:

Under general supervision, the Customer Service Specialist provides technical customer service assistance to CCRC customers through incoming phone calls and in-person interactions at the Customer Support Center. The position works collaboratively with Agency departments to maintain up-to-date knowledge of Agency programs and procedures, ensuring accurate information is shared with customers. The role also includes general clerical support and data entry services within the department.

• Customer Service and Communication (45%)
• Document and Data Management (35%)
• Clerical and Administrative Support (20%)

Minimum Required

Education and Experience:

Minimum high school diploma or equivalent and a year of customer service experience.

Professional/Technical

Certifications:

n/a.

Technical Requirements: Demonstrated proficiency with Windows-based programs, data entry, MS Word and Excel. Ability to handle high call volume.

Travel: Some business-related driving required. Approved drivers must meet current auto insurance and DMV clearance.

Work Schedule: Ability to work non-traditional schedules, including evenings.

Work Environment: Full on-site in an office environment.

Background & Health Clearance Requirements: Background check required. Additional clearances may include Live Scan, MVR/DMV clearance, Child Development Permit, CPR/Pediatric CPR certification, and others per role requirements.

• Competitive compensation package
• Medical, Dental, Vision, and Voluntary Life Insurance; basic life insurance and long-term disability paid by CCRC
• Employer contribution and employer match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous time off policy–vacation, sick time, holidays, paid winter break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs (501(c)(3) designation) – opportunity for Public Service Loan Forgiveness

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.