Member Services Lead Associate

Member Services Lead Associate

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.

If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that's going places? Your journey starts here!

Position Summary:

This position leads the Member Services team and manages the operations of the Member Services department, including front desk and Fuel Center. The MSL ensures that all members receive excellent service when entering and departing the club, requesting information, and utilizing the Fuel Center.

Compensation and Benefits Include:

• Hourly, based on relevant experience to the role. Full-time hours.
• Full benefits package.
• PTO.
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.

Qualifications:

• Excellent communication and customer service skills
• Ability to stand for extended periods of time
• Basic computer skills
• Thorough understanding of the Company's membership packages and incentives
• Upbeat personality with the ability to connect with new people daily
• Ability to properly fill out the necessary paperwork and agreements associated with our business