Guest Services Associate Winter
Job in
McCall, Valley County, Idaho, 83638, USA
Listed on 2026-09-09
Listing for:
Brundage Mountain Resort Llc
Full Time, Part Time, Seasonal/Temporary
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Event Management & Planning
Job Description & How to Apply Below
Location: McCall
Position Title:
Guest Services Representative
Reports To:
Guest Services Manager Employment Status:
Seasonal Full-Time or Part-Time;
Winter 26/27
Job Summary:
Guest Service Representatives are the front line for total guest satisfaction covering pre-arrival contact, sales of all mountain products and addressing concerns brought to department’s attention. This is a position requiring availability on weekends and holidays to sell ticket products and create the best guest experience at Brundage Mountain. Full and part-time positions available.
Essential Duties and Responsibilities:
Execute the flow of information to guests about mountain services, featured products, company activities, answer questions, give directions, and make recommendations
Provide thorough follow-up with all guest communications via phone, in person, and email
Active in the promotion of Brundage products and events. Help manage signup sheets and waivers of liability, etc.
Ensure procedures and product policies are being followed, and alerting leadership and team of potential issues with recommendations on how to resolve them Maintain a high level of professional appearance, demeanor, and ethics in dealing with guests, co-workers, and outside vendors
Complete sales and reservation transactions using Entabeni Point-of-Sale system
Enforcing Brundage health/safety policies with guests and fellow employees
Job Qualifications:
High School GED required
Ability to effectively present detailed information both verbally and in written form to guests, management, and employees
Proficient in Microsoft Office applications including Word, Excel, and Outlook Minimum of 1 year of customer service experience
Minimum of 1 year of cash handling experience
Other Requirements:
Must be 18 years or older
Knowledge of the Brundage/McCall area restaurants and attractions
Must be able to work a flexible schedule including weekends/holidays
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Position Requirements
10+ Years
work experience
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