PT Digital Literacy Instructor

We offer thousands of free programs every day for people from all walks of life—immigrants learning a new language, aspiring entrepreneurs launching their dreams, children discovering the world, people of all ages exploring arts and culture. We are looking for a Digital Training Specialist to help increase digital skills of BPL users, especially to access information and services online.

• Develop quality interactive training on basic and advanced digital tools and software programs; create curriculum, deliver workshops, gather feedback.
• Manage regular drop‑in practice labs to facilitate hands‑on learning and address specific tech questions.
• Administer access to BPL’s online digital skills platforms and create handouts and user guides in print and on BPL’s website.
• Develop innovative ways to introduce job‑seekers to computer basics, including computer typing, email, and internet searching, so they can create and store documents such as resumes and complete online applications.
• Work with BPL’s team of Technical Resource Specialists to build on existing training modules and share best practices.
• Be knowledgeable of and promote the use of BPL Online Resources as useful tools and sources of information.
• Provide assistance at the customer service desk as needed.
• Regularly evaluate the technology needs of those looking for work, conducting business, filling out forms and applications, doing research or needing tech assistance to advance their financial wellbeing and create customer‑focused responses to assist them and enhance their digital literacy.
• Availability to work in the evenings and weekends.

• Basic technical knowledge and intermediate skills in Microsoft Windows, MS Office (Word, Excel, PowerPoint), macOS and Google Workspace.
• Proficiency with iOS and Android smartphones and tablets.
• Experience identifying and troubleshooting hardware and software problems.
• Demonstrated proficiency in computer instruction; 3 or more years of experience teaching digital skills classes.
• High School Diploma or equivalent; college experience preferred.

• Track record providing successful workshops and trainings.
• Demonstrated ability to develop interactive curriculum and to organize and present information.
• Excellent written and oral communication skills, both amongst colleagues and the public.
• Experience and aptitude for presenting virtual presentations as well as in‑person workshops.
• Self‑starter with enthusiasm and commitment to teaching hands‑on programs.
• Empathetic and customer‑service oriented, with knowledge of trauma‑informed practices.
• Capability to handle multiple competing priorities and tasks, adapt to change, and work effectively in a fast‑paced environment.

Brooklyn Public Library is an equal opportunity employer. Brooklyn Public Library is one of the nation’s largest library systems and among New York City’s most democratic institutions.