Player Development-Casino Host

PLAYER DEVELOPMENT HOST – Full Time – Fort Hall,  – $16.85 To $22.75 Hourly

Responsible for identifying, developing, and retaining premium players with a strong emphasis on new customer development. All activities that the casino host conducts aim to retain, reactivate, or recruit VIP guests.

• Provide high‑level guest service by greeting all guests with a positive and cheerful tone.
• Promote and inform guests about the Players Club program, casino entertainment, amenities, off‑site attractions, hotels, and restaurants across multiple properties.
• Maintain detailed knowledge of all promotional events, daily activities, and the multiple casino properties.
• Assist the Marketing Team with all specials events, including invitations, concerts, parties, and parades, on and off‑site.
• Assist guests with hotel reservations and casino registrations.
• Issue redemption vouchers for prizes and points in accordance with company criteria and standards.
• Input, verify, and update player data.
• Operate and maintain casino software such as OASIS, scanners, Word, and Excel.
• Communicate effectively in person, by phone, intercom/microphone, radio, and in writing.
• Handle routine guest complaints and incidents with professionalism and discretion.
• Follow all company policies, procedures, house rules, and regulations.
• Maintain a Know Your Customer (KYC) file for all hosted players.
• Maintain strict confidentiality of records, documents, and private information processed in the department.
• Demonstrate a positive professional manner and teamwork.
• Show effort and commitment to all tasks.
• Maintain guest accounts to keep player balances and information up‑to‑date.
• Monitor marketing software for carded and un‑carded players.
• Walk the floor to assist un‑carded players with new accounts or card reprints.
• Maintain regular contact with VIP players via telemarketing, e‑mail, social media, video marketing, and personal correspondence to build loyalty.
• Evaluate guest play for issuance of appropriate complementary offers.
• Coordinate with other departments to ensure effective service for VIP guests.
• Package VIP premiums for special events, parties, and other VIP activities.
• Increase gaming revenues in the VIP segment of the database.
• Achieve specific revenue goals for carded players as determined by the Assistant Player Service Manager.
• Review carded players daily.
• Create and execute VIP events based on approved criteria.
• Prepare and mail birthday/anniversary cards, newsletters, and personal notes to VIP customers when possible.
• Maintain knowledge of Minimum Internal Control Standards, Tribal Internal Controls, and Title 31.
• Practice safe work habits.
• Perform other activities and duties necessary to carry out the position functions.

• Strong organizational and multitasking skills.
• Motivated self‑starter with a strong attention to detail.
• Knowledge of casino industry trends and local demographics.
• Knowledge of effective marketing strategies and media placement specifications.
• Strong communication, analytical, and decision‑making abilities.
• Experience in high‑level customer service in a fast‑paced environment.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays, with excellent attendance.
• Proficiency with word processing, spreadsheets, databases, presentations, e‑mail, and player tracking systems.
• Ability to maintain confidentiality of player information.

• High school diploma or GED required; one (1) year or more of previous host or sales experience; or one (1) year or more of casino experience or service‑industry work.
• Associate’s degree in Business Administration, Marketing, or related field with three (3) years of casino experience; or an equivalent combination of education and experience.
• Bachelor’s degree in Business Administration, Marketing, or related field with five (5) or more years of casino/marketing experience; or an equivalent combination of education and experience.

• No supervisory responsibilities.
• Must submit supporting documents of education and training.
• Must obtain and maintain a gaming license in good standing.
• Must pass a complete background investigation and drug/alcohol screening.
• Must have a valid driver’s license and qualify for fleet management coverage.
• Must perform required physical demands, including standing for long periods and lifting up to 50 pounds.
• Must adhere to safety requirements, including daily safety practices.

All information, records, and communications handled in this role are strictly confidential. Breach of confidentiality may result in disciplinary action, up to and including termination.

All applicants are subject to background investigation and must not disclose any misrepresentation that would lead to disqualification.