Client Relationship Consultant ; Banker Driggs

Job Overview

At U.S. Bank,
Client Relationship Consultants build relationships with customers, engaging them via multiple channels—including in-person, by appointment, and virtually—to provide the best possible counsel while adapting a digital-first mindset. Strong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs.

Build and foster relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs and banking channel preferences. Identify solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. Maintain a working knowledge of consumer and business banking products and services—including digital products and services. Provide a consistent optimal client experience, including greeting clients and processing basic transactions.

Develop collaborative partnerships with branch team members and partners to best serve clients. Open new consumer and business accounts, complete service requests and submit credit applications. Proactively educate clients on emerging and self-service digital products and services to assist with meeting their financial needs. Leverage available resources and technologies to optimize the client experience and serve clients with operational excellence and accuracy.

This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in rescission of your offer or termination of employment.

• High school diploma or equivalent.
• Typically has a minimum of three to four years of job-related, retail banking experience or a combination of experience and commensurate training.

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital-first mindset.
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer needs both reactively and proactively.
• Experience in the financial services industry preferred.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal-opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status and other factors protected under applicable law. U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all U.S. facilities and certain territories. U.S. Bank conducts background checks in accordance with applicable local laws and federal regulations, including the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, the San Francisco Fair Chance Ordinance, and other requirements such as FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act and related policies.

Applicants must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Pay range: $23.19 – $28.35 per hour. Salary may differ based on location. Additional compensation may include incentive and recognition programs, equity stock purchase, 401(k) contribution and pension (subject to eligibility). The salary range reflects figures based on the primary location; actual rates may differ for different locations.