Patient Care Coordinator

Marimn Health All positions are filled based on Tribal Preference. We conduct pre-employment drug screening.

Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest every year since 2018 and Modern Healthcare's Family Friendliest Employer in 2020!

Fantastic benefits, flexible schedules, paid holidays and ability to choose vacation times!

• Medical, Dental, Prescription, and Vision for employee and all legal dependents.
• 401(k) plan with 10% employer match after 1 year of employment.
• Employer paid life insurance.
• Short and long term disability.
• Generous PTO with the ability to earn additional personal days.

High school diploma or GED required. Availability to work as scheduled on clinic days including some Saturdays required. Consistent work history indicating exemplary attendance, excellent customer service and the ability to work positively and efficiently with both the public and in a team oriented environment required. Cashiering experience required. Physician, Optical, Chiropractic and Behavioral Health scheduling within EPIC experience preferred. Keyboarding, computer and 10-key experience required.

Physician, Optical, Chiropractic and Behavioral Health terminology preferred. Excellent verbal and written skills required. Previous experience providing excellent customer service both on the phone and in person while maintaining professionalism and composure in all patient and team interactions required. Must have received or be willing to receive COVID
19 vaccination per current hiring policies. Please note that this position is in Plummer,  opportunities are available.

• Hearing: within normal limits with or without use of corrective hearing devices.
• Vision: adequate to read 12-point type with or without use of corrective lenses.
• Must be able to verbally interact with staff, clients and public.
• Manual dexterity of hands/fingers for writing and data entry.
• Able to lift up to 30 lbs.
• Standing/walking 10 - 50% of the day.
• Sitting 50 - 90% of the day.
• Pushing up to 30 lbs.
• Pulling up to 30 lbs.

• Delivery of excellent customer service to ensure that each person, internally and externally, is greeted professionally with each and every interaction.
• Serves as the initial point of contact for patients. Appropriately manages patient’s questions, concerns or issues. Able to direct patients to the appropriate resource within the organization.
• Responsible for collection and maintenance of demographic information; eligibility information;
  Patient Privacy notices; income information and other information assigned as it relates to funding sources (i.e. UDS, third party payers, etc.).
• Appropriately schedules patient appointments using the company’s systems and standard solicitation of reason for visit. Ensure scheduled appointments are within guidelines of appointments for medical, dental, behavioral visits and variances are communicated to the appropriate team.
• Initiates patient visit and ensures check-in procedures are completed efficiently and appropriately to create the encounter and initiate the billing of charges. Verifies patient demographics, assigns appropriate rendering provider; attaches correct and updated insurance to the encounter.
• Notifies health care provider (i.e. nursing, medical, dental, behavioral health) regarding late arrivals, no-shows and cancellations in order to optimize provider time.
• Works collaboratively as part of the reception pool, gaining the skills required to work in various reception areas to best facilitate patient and staffing needs.
• Handles patient calls thoroughly and appropriately, exhausting all resources to assist before transferring.
• Accurately registers new patients in EPIC (EPM) and MyChart (patient portal) in compliance with organizational protocols and procedures and provides registration support when the New Patient Coordinator is unavailable. Advises patients of payment responsibilities and billing protocols appropriate for each patient. Orients new patients to Marimn Health and provides an introduction to services and programs available.
• Works collaboratively with revenue staff to…