Patient Access Registrar

Patient Access Registrars perform all registration and hospital admission functions across St. Marys Health or Clearwater Valley Health locations. Collect patient and insurance information essential for clean claims billing, collect patient co-payments and cost share, verify insurance eligibility, process admissions, transfers and discharges. Provide required patient and transfer information to medical staff and enter into the electronic medical record. Obtain patient signatures on hospital, clinic, and CMS-required forms.

Greets patients and visitors in a friendly and courteous manner. Demonstrates respect and understanding of confidentiality for patients, staff and others. Maintains HIPAA Privacy Standards and follows all clinic and hospital policy and procedures, as well as federal and state regulations governing the registration process.

• Register and direct patients through the Emergency Department, outpatient, and clinic registration areas of all hospital and clinic locations.
• Collect demographic and insurance information at the point of service.
• Verify insurance coverage to ensure accurate billing. For uninsured patients, refer to Financial Counseling to identify and link potential payer coverage.
• Collect pre-arranged or self-pay deposits, and point of service copayments.
• Obtain patient signature on all required registration forms (Consent, Health Risk Assessments, and other CMS-required Forms).
• Scan insurance and identification cards into the Electronic Medical Record.
• Communicate to clinical departments the patient information relevant to patient advocacy and care, as obtained through the registration process.
• Provide excellent customer service and support the patient experience.
• Complete mandatory training.
• Employ a certain degree of creativity and latitude in work.
• Familiar with standard concepts, practices, and procedures within the Patient Access industry.
• Rely on experience and judgment to plan and accomplish goals, remain competent to meet age specific needs of the unit assigned, and perform other related duties as assigned.
• Maintain confidentiality of all hospital and patient information at all times, following HIPAA regulations and policies.
• Communicate with patients, physicians, families and co-workers in person and on telephone.
• Maintain regular and predictable attendance, which is essential.

• High School diploma or equivalent preferred.
• Minimum of 1 year customer service preferred.
• One year of experience and/or education in front office procedures.

• Proficient in business office practices and computer applications.
• Exhibits excellent written and verbal communication skills, with a focus on customer service and the patient experience.
• Knowledge of current government and commercial payers and payment methodologies.
• Prior medical office and/or hospital business office experience highly desirable.
• Basic medical terminology preferred.
• Ability to adapt to a rapidly growing and changing work environment.

Full time, 40 hours per week, variable shift/schedule. CVH is EOE.