Dental Scheduling Coordinator

Marimn Health All positions are filled based on Tribal Preference. We conduct pre-employment drug screening.

Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest in 2018, 2019, 2020, 2021, 2022 AND 2023 and Modern Healthcare's Family Friendliest Employer in 2020!

Fantastic benefits, flexible schedules, paid holidays and ability to choose vacation times!

Your employer paid benefits include:

• Medical, Dental, Prescription, and Vision for employee and all legal dependents.
• 401(k) plan with 5% employer match after 1 year of employment.
• Employer paid life insurance.
• Short and long term disability.
• Generous PTO with the ability to earn additional personal days.

Please note that this position is in Plummer,  opportunities are available.

QUALIFICATIONS: High school diploma or GED required. Minimum 1 year dental office scheduling and insurance experience required. Demonstrate understanding of modern dentistry and related procedures.

ADA

ESSENTIAL FUNCTIONS:

• Hearing: within normal limits with or without use of corrective hearing devices.
• Vision: adequate to read 12-point type with or without use of corrective lenses.
• Must be able to verbally interact with staff, clients and public.
• Manual dexterity of hands/fingers for writing and data entry.
• Able to lift up to 30 lbs.
• Sitting 50-90% of the day.
• Standing/Walking 25% of the day.
• Pushing up to 25 lbs.
• Pulling up to 25 lbs.

ESSENTIAL RESPONSIBILITIES:

• Delivery of excellent customer service to ensure that each person, internally and externally, is greeted professionally with each and every interaction.
• Orients new patients to Marimn Health and provides an introduction to services and programs available.
• Serves as the initial point of contact for patients. Manages the coordination and appropriately handles or directs patient’s questions, concerns or issues to the appropriate resource within the organization.
• Registers new patients into Next Gen (EPM) following approved protocol and procedures. Advises patient of payment responsibilities and billing protocols appropriate for each patient.
• Pre-screens patients for PRC and Sliding Fee eligibility. Advise patients of discount and payment options.
• Appropriately schedules patient appointments using Marimn Health’s systems and standard solicitation of reason for visit;
  Primary Care Provider (PCP); appropriate identification of patient using name and date of birth. Ensures scheduled appointments are within template guidelines.
• Initiates patient visit and ensures check-in procedures are completed efficiently and appropriately to create the encounter and initiate the billing of charges. Verifies patient demographics, assigns appropriate rendering provider; attaches correct and updated insurance to the encounter.
• Communicates with Dental Team to notify health care provider (i.e. nursing, medical, dental, mental health) regarding late arrivals, no-shows and cancellations in order to optimize provider time.
• Completes appointment reminder calls for dental patient appointments two business days prior to appointment. Reminds patients of appointment date, time and provider and informs them of expected payment due at time of service.
• Works collaboratively with revenue staff to communicate information and effectively manage and collect revenue related to patient encounters. Assists patients with alternate resources by providing contact information and/or introduction to MH staff responsible for assisting patients with evaluation of alternate resources.
• Reviews patient’s EDR chart for verification of correct scheduling. Ensuring appointment is in correct time block for cleaning, exam or procedure.
• Makes sure patients are given correct paperwork prior to dental visits.
• Works closely with the Dental Office Manager…