Reservations Manager

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination.

Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C.,St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, this exceptional property will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring our signature experiential hospitality to one of North America’s most iconic, year-round mountain destinations.

The Reservations Manager is responsible for maximizing Rooms revenue through management of the hotel’s room inventory, and for assisting in managing of the day-to-day activities and duties of the Reservations Department.

• Maximize room revenue and occupancy by reviewing status daily. Monitor selling status of house daily, such as: flash report, allowances, etc.
• Attend daily and weekly Revenue Strategy meetings.
• Follows the Revenue Strategy program according to SOP.
• Review arrivals report and daily flash report to ensure accuracy.
• Be completely competent in all PMS functions used by Reservations.
• Monitor competitors for occupancy and rate, and recommend changes based on findings.
• Be knowledgeable on property information (outlets, hours of operation, etc.) and ensure the staff is trained to communicate hotel information to callers.
• Comply with hotel policies on billing, routing, master accounts, A/R accounts and PM accounts.
• Ensure timely processing of travel agent checks.
• Control suite inventory.
• Maintain rate integrity program.
• Make weekly test calls according to hotel standards.
• Be knowledgeable about the uses and functions of, GDS FTCRS and OPERA.
• Ensure that Forecast is completed on a timely basis, according to SOP's.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Assist in preparation of monthly revenue and occupancy forecasting.
• Know the hotel’s rate quoting standards.
• Complete weekly work schedule for reservation sales agents according to business forecast, payroll budget guidelines and productivity requirements.
• Process/correct daily payroll sheets.
• Follow and enforce all hotel credit policies.
• Understand and follow Revenue Strategy restrictions.
• Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or VIP programs, and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs.
• Update group information daily. Maintain and be familiar with future group blocks.
• Communicate availability/close outs to wholesalers.
• Monitor all V.I.P.'s, special guests and requests.
• Maintain required pars of all Reservations and stationary supplies.
• Review Reservations log book and Guest Request log on a daily basis.
• Maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions, etc.

• A 4-year…