Guest Services Attendant - Seasonal

SUMMARY

The Guest Services Attendant position at Shore Lodge is a highly sought‑after role for individuals passionate about service. The team is supportive, outdoors‑oriented, and dedicated to delivering 5‑star experiences to our guests.

• Serve as a Shore Lodge / Whitetail ambassador, engaging guests at every opportunity.
• Ensure guests’ arrival, stay, and departure service meets 5‑Star standards; greet guests and maintain the front‑door post when not assisting.
• Assist guests with loading/unloading luggage and escort them to their rooms.
• Provide orientation of Shore Lodge/Whitetail and surrounding areas.
• Keep the Shore Lodge exterior entry, lobby, and Bell staff area clean.
• Prepare and execute Movie Theatre reservations and guest services.
• Maintain inventory and cleanliness of the Theatre Concessions room.
• Ensure Resort Transportation Vehicles are clean and fueled.
• Arrange and maintain luggage carts.
• Perform in‑room deliveries.
• Provide valet parking as requested.
• Fulfill transportation requests within the immediate area.
• Assist the Front Office and resort staff as needed; support every team member of the department.
• Monitor the Game Room and other Resort Amenities for cleanliness and orderliness.

• Flexibility to work frequent weekend and holiday hours and varied shifts.
• Previous Guest Service experience preferred; relevant Forbes service experience is an advantage.
• High School Diploma or equivalent education.
• Strong multitasking ability while delivering superior customer service.
• Effective communication skills with guests and coworkers.
• Clean driving record and valid driver’s license.