Front Desk Clerk

Location: Worley

Mission Statement:
As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality. You are a part of our family;
Welcome Home!

SUMMARY:

The Front Desk Clerk will assist guests upon arrival to the Coeur d’Alene Casino Resort Hotel and throughout their stay. Confidently working closely with hotel teams, housekeeping, guest services and call center as well as casino teams when required.

RESPONSIBILITIES:

Greet all customers of the Coeur d’Alene Casino Resort Hotel.

Clerks are responsible for making reservations, as well as checking guests in and out of hotel, making room assignments based on requests and availability.

Process payments which includes cash, credit card payments and other in house forms, processing payments accurately and being accountable for daily till and paperwork.

Provide excellent tribal hospitatlity and customer service while following CCRH and inter departmental policies and procedures.

Check guests in and out of the hotel including obtaining payment for their rooms.

Assist guests with making hotel, spa, and golf reservations.

Maintain knowledge of rates, location, and furnishings of all rooms.

Complete appropriate paperwork accurately and in a timely manner.

Ensure all transactions and ending bank are accurate.

Maintain organization and cleanliness of the front desk area.

Deliver rollways, cribs, and additional guest supplies as needed.

Ensure room guarantees and cancel all non-guaranteed reservations as appropriate.

Defer all customer concerns to the Front Desk Lead or Hotel Manager immediately.

Attend all meetings, trainings, and workshops as required by the Hotel Manager.

Other projects and duties as assigned.

QUALIFICATION Education/

Experience:

Coeur d’Alene Tribal gaming license required.

High school diploma or equivalent required.

Must be 18 years of age or older.

Six months of previous related experience preferred.

Previous customer service experience required.

Skills/Knowledge:

At least six-months previous cashiering experience required.

Computer skills/knowledge required; keyboarding is a heavy portion of position.

Knowledge of Microsoft Word operations preferred.

Must be able to work well in a team environment.

The ability to manage conflict and influence outcomes preferred.

Must be adept at multi-tasking.

Must be able to search for solutions in differing situations; the ability to develop solutions in ambiguous and complex situations preferred.

Must be skilled at following broad policies with minimal supervision.

Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to work in confined areas; perform repetitive activities; stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds; push; pull; sit; twist; and reach above shoulder height. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring in the following order:
1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.
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