Rooms Division Manager

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St.

Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

The property offers 73 guest rooms and 12 single‑level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700‑square‑foot full‑service spa, a 1,500‑square‑foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state‑of‑the‑art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, The Observatory Sun Valley will debut as Sun Valley’s first luxury hotel and for‑sale residence offering. As part of the Viceroy team, you’ll help bring signature experiential hospitality to one of North America’s most iconic year‑round mountain destinations.

The Rooms Division Manager is responsible for overseeing all Rooms Division operations throughout the resort, including Front Office, Guest Services, Concierge, Bell, Door, Valet, Transportation, Housekeeping, Laundry, and related guest experience operations. Reporting directly to the Director of Operations, this role is responsible for ensuring exceptional guest experiences, operational efficiency, luxury‑level service standards, departmental leadership, labor management, scheduling, forecasting, budgeting, and overall financial performance aligned with Viceroy hospitality expectations.

As part of the opening leadership team, the Rooms Division Manager will play a critical role in establishing operational standards, service culture, training programs, departmental procedures, and guest experience strategies for the resort. This role will lead recruitment, onboarding, training, operational setup, and ongoing development of Rooms Division teams while supporting a successful luxury resort opening.

The ideal candidate is a highly visible and hands‑on operational leader with strong experience in luxury hospitality, guest experience management, labor and financial accountability, team development, and multi‑department hotel operations.

• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Oversee all Rooms Division operations including Front Office, Guest Services, Concierge, Bell, Door, Valet, Transportation, Housekeeping, Laundry, and related guest service departments.
• Ensure exceptional guest experiences throughout all stages of the guest journey while maintaining luxury‑level service standards and operational consistency.
• Maintain a strong operational presence throughout the resort to support guests, team members, and operational leadership teams.
• Lead and develop departmental leaders including Front Office Managers, Housekeeping Managers, Supervisors, and Rooms Division support teams.
• Recruit, onboard, train, coach, and develop Rooms Division team members and leadership teams in alignment with Viceroy luxury hospitality standards and service expectations.
• Assist in developing and implementing departmental SOPs, operational procedures, training materials, Forbes‑level service standards, and guest experience initiatives.
• Participate in mock service exercises, operational walkthroughs, opening activations, and pre‑opening leadership initiatives.
• Directly oversee…