Reservations Supervisor

Location

Sun Valley, Idaho – The property is located at the southeast corner of Main Street and River Street East, adjacent to downtown Ketchum and close to Bald Mountain’s River Run base.

The Reservations Supervisor is responsible for managing day‑to‑day reservation functions for The Observatory Sun Valley while supporting the Director of Revenue Management with inventory controls, room block management, reservation accuracy, and guest communications. This on‑site position is the property’s primary reservations resource, ensuring a seamless booking experience for guests, travel advisors, and internal stakeholders while supporting revenue optimization strategies.

• Manage all individual reservation inquiries, modifications, cancellations, and special requests.
• Review daily arrivals, departures, VIP arrivals, and guest preferences to ensure accuracy and readiness.
• Maintain room inventory and room type availability under the guidance of the Director of Revenue Management.
• Assist with group room block management, rooming lists, and reservation‑related group activity.
• Monitor reservation activity and identify inventory discrepancies, booking errors, or operational concerns.
• Coordinate reservation‑related communication between Revenue Management, Front Office, Housekeeping, Sales, and Guest Services.
• Ensure rate codes, packages, promotions, and room types are accurately maintained within hotel systems.
• Audit reservations to ensure guest information, billing instructions, deposits, and special requests are accurate.
• Monitor OTA, CRS, GDS, and other distribution channel reservations for accuracy and consistency.
• Maintain rate integrity and follow established revenue management strategies and restrictions.
• Assist with forecasting efforts through accurate reporting, reservation audits, and data maintenance.
• Support pre‑arrival guest communications and coordinate special accommodations when needed.
• Serve as the property’s subject‑matter expert on reservation systems and processes.
• Be knowledgeable of all hotel accommodations, amenities, outlets, services, and local experiences.
• Support pre‑opening reservation system setup, testing, and operational readiness activities.
• Train Front Office team members on reservation procedures, room types, rate codes, packages, and booking policies.
• Partner with Front Office leadership to ensure reservation standards and procedures are consistently followed.
• Assist with onboarding and training new Front Office associates on reservation systems and guest booking processes.
• Conduct periodic audits and coaching to ensure reservation‑related procedures are executed accurately.
• Assist in developing reservation and Front Office SOPs, job aids, and training materials.
• Monitor and communicate VIP arrivals, special guests, and guest requests to operational departments.
• Maintain organized reservation records, reports, and supporting documentation.
• Maintain a professional working relationship and promote open communication with all departments.
• Follow all hotel policies, procedures, and service standards.
• Perform additional duties as assigned.

• High school diploma or equivalent required;
  Associate’s or Bachelor’s degree in Hospitality Management or a related field preferred.
• Minimum of two years of experience in hotel reservations, front office operations, revenue management support, or guest services required.
• Previous supervisory, lead, or training experience preferred.
• Experience with Opera PMS and hotel reservation systems strongly preferred.
• Knowledge of CRS, GDS, OTA channels, and revenue management principles preferred.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Strong organizational skills and exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage deadlines in a fast‑paced luxury hospitality environment.
• Strong analytical, problem‑solving, and decision‑making skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Must be able to effectively communicate with guests, travel advisors, and team members in a professional and service‑oriented manner.
• Must be able…