Banquet Manager

The Banquet Manager is responsible for overseeing banquet and event operations throughout the resort while ensuring exceptional guest experiences aligned with Viceroy luxury hospitality standards. This role supports weddings, corporate retreats, social events, seasonal activations, curated resort experiences, and multi‑day programs while maintaining seamless execution, elevated service standards, operational efficiency, and strong team leadership.

As part of the opening team, the Banquet Manager will assist in establishing banquet operational standards, service procedures, training programs, and event execution strategies for the resort. The ideal candidate is a hands‑on leader with strong operational expertise, attention to detail, and a passion for delivering elevated hospitality experiences in a fast‑paced luxury resort environment.

The property offers 73 guest rooms and 12 single‑level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700‑square‑foot full‑service spa, a 1,500‑square‑foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state‑of‑the‑art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, The Observatory Sun Valley will debut as Sun Valley’s first luxury hotel and for‑sale residence offering. This resort will enable the Banquet Manager to deliver signature experiential hospitality to one of North America’s most iconic year‑round mountain destinations.

• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Oversee all banquet and event operations including weddings, corporate retreats, social gatherings, resort activations, and multi‑day programs.
• Ensure seamless execution of all events from setup through service, breakdown, and post‑event operational completion.
• Maintain a strong operational presence during events to support guests, clients, and banquet team members throughout service periods.
• Collaborate closely with Sales, Catering, Culinary, and Food & Beverage leadership teams to ensure alignment on event details, timelines, service expectations, and operational execution.
• Review Banquet Event Orders (BEOs), room setups, staffing plans, timelines, and operational details to ensure accuracy and event readiness.
• Act as the primary on‑site contact for clients and guests during banquet and event functions.
• Respond promptly and professionally to guest concerns, service recovery situations, and operational challenges while ensuring exceptional guest satisfaction.
• Ensure banquet setup standards, décor placement, linen presentation, table settings, service flow, and operational execution align with resort standards.
• Recruit, onboard, train, coach, schedule, and supervise banquet captains, servers, bartenders, and banquet support staff.
• Lead pre‑shift meetings, event walkthroughs, and operational communications to ensure teams are prepared and aligned for service execution.
• Assist in developing and implementing banquet SOPs, service standards, operational procedures, and training materials aligned with Viceroy luxury hospitality expectations.
• Monitor labor costs, scheduling, productivity, and operational efficiencies in alignment with budget and business demands.
• Oversee banquet inventory, equipment, supplies, operational organization, and maintenance needs.
• Ensure compliance with all food safety, sanitation, alcohol service, health department, and operational regulations and standards.
• Support banquet setup, breakdown, operational logistics, and floor execution as business demands require.
• Participate in mock services, pre‑opening activations, training initiatives, and operational walkthroughs as needed.
• Ut…