Reservations Supervisor

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St.

Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho's Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain's River Run base, this exceptional property will debut as Sun Valley's first luxury hotel and for-sale residence offering. As part of the Viceroy team, you'll help bring our signature experiential hospitality to one of North America's most iconic, year-round mountain destinations.

The Reservations Supervisor is responsible for managing the day-to-day reservation functions for The Observatory Sun Valley while supporting the Director of Revenue Management with inventory controls, room block management, reservation accuracy, and guest communications. This on-site position serves as the property's primary reservations resource, ensuring a seamless booking experience for guests, travel advisors, and internal stakeholders while supporting revenue optimization strategies.

• Manage all individual reservation inquiries, modifications, cancellations, and special requests.
• Review daily arrivals, departures, VIP arrivals, and guest preferences to ensure accuracy and readiness.
• Maintain room inventory and room type availability under the guidance of the Director of Revenue Management.
• Assist with group room block management, rooming lists, and reservation-related group activity.
• Monitor reservation activity and identify inventory discrepancies, booking errors, or operational concerns.
• Coordinate reservation-related communication between Revenue Management, Front Office, Housekeeping, Sales, and Guest Services.
• Ensure rate codes, packages, promotions, and room types are accurately maintained within hotel systems.
• Audit reservations to ensure guest information, billing instructions, deposits, and special requests are accurate.
• Monitor OTA, CRS, GDS, and other distribution channel reservations for accuracy and consistency.
• Maintain rate integrity and follow established revenue management strategies and restrictions.
• Assist with forecasting efforts through accurate reporting, reservation audits, and data maintenance.
• Support pre-arrival guest communications and coordinate special accommodations when needed.
• Serve as the property's subject matter expert on reservation systems and processes.
• Be knowledgeable of all hotel accommodations, amenities, outlets, services, and local experiences.
• Support pre-opening reservation system setup, testing, and operational readiness activities.
• Train Front Office team members on reservation procedures, room types, rate codes, packages, and booking policies.
• Partner with Front Office leadership to ensure reservation standards and procedures are consistently followed.
• Assist with onboarding and training new Front Office associates on reservation systems and guest booking processes.
• Conduct periodic audits and coaching to ensure reservation-related procedures are executed…